Support » Plugin: WP-Live Chat by 3CX » Dashboard shows a blank page after plugin update to 8.1.0

  • Resolved tzwick



    after the last update to 8.1.0 the WP-Dashboard shows a blank page. I had to rename the plugin folder to make the dashboard work again. Re-installing the plugin did not work.

    As soon as I activate the plugin my dashboard is gone.

    What can I do?

    Thank you for the great plugin and kind regards

    • This topic was modified 5 months, 3 weeks ago by tzwick.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Seems like my PHP runs out of memory (256MB).

    WP_DEBUG: “Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /path/to/wp-includes/wp-db.php on line 1972”

    • This reply was modified 5 months, 3 weeks ago by tzwick.

    Fixed it:

    memory_limit = 1024M

    But it is a huge amount of memory usage.

    Plugin Author wordpress3cx


    Thanks for your feedback. This could happen if you have low memory setting for PHP (256MB is not that much) and if you have a lot of chat sessions stored in the database. If this is the case, consider increasing PHP memory limit (you already did) or cleaning up chat history.
    We’ll optimize dashboard to reduce resource usage.

    Thank YOU for your feedback. 256MB is not that much, you are right.

    I disabled “Enable chat dashboard and notifications on all admin pages:” in the settings and reduced the memory-limit temporarily for a test.

    With the disabled notification on the admin pages it works with 256MB memory limit.

    Have a nice day!

    Plugin Author wordpress3cx


    Yes, this is a good compromise if you’re low on memory. In any case, we have memory optimization on our todo list, stay tuned for next releases.

    The default value for PHP 7.2 ‘memory_limit’ is 128M btw.

Viewing 6 replies - 1 through 6 (of 6 total)
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