Title: Dashboard showing error Last modified: March 22, 2022 --- # Dashboard showing error * Resolved [brnrg](https://wordpress.org/support/users/brnrg/) * (@brnrg) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/) * Woocommerce is unable to show the dashboard and it only shows the message: “There was an error retrieving your inbox. Try again.” – it shows a big purple triangle with an exclamation mark too. **See the error:** [https://pasteboard.co/qtnfjjnA0JCP.png](https://pasteboard.co/qtnfjjnA0JCP.png) * I also have an issue with the mobile app telling me to update to version 3.5, while we’re on version 6.3.1. * **This is the systemreport:** * ``` ### WordPress Environment ### WordPress address (URL): https://www.jwgolfstore.com Site address (URL): https://www.jwgolfstore.com WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 7.2.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 5000 cURL Version: 7.52.1 OpenSSL/1.0.2u SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.48-MariaDB-1~stretch Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp_ Totale databasegrootte: 39.84MB Database datagrootte: 35.77MB Database index grootte: 4.07MB wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 2.03MB + Index: 0.95MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 1.31MB + Index: 0.58MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 2.16MB + Index: 0.08MB + Engine InnoDB wp_postmeta: Data: 1.52MB + Index: 0.33MB + Engine InnoDB wp_posts: Data: 12.41MB + Index: 0.13MB + Engine InnoDB wp_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.09MB + Index: 0.06MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 1.41MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 0.22MB + Index: 0.16MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 154 custom_css: 1 customize_changeset: 34 nav_menu_item: 125 page: 10 post: 2 product: 13 product_variation: 19 revision: 358 shop_order: 2 wp_global_styles: 1 xlwcty_thankyou: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (28) ### Business Hours Indicator: door Maarten Belmans – 2.3.7 Code Snippets: door Code Snippets Pro – 2.14.3 Duplicate Page: door mndpsingh287 – 4.4.8 Jetpack: door Automattic – 10.7 Salient WPBakery Page Builder: door Michael M - WPBakery.com | Modified by ThemeNectar – 6.7 Kadence WooCommerce Email Designer: door Kadence WP – 1.4.10 Loco Translate: door Tim Whitlock – 2.6.1 Mollie-betalingen voor WooCommerce: door Mollie – 7.0.3 Salient Core: door ThemeNectar – 1.9.2 Salient Demo Importer: door ThemeNectar – 1.4 Salient Home Slider: door ThemeNectar – 1.4.1 Salient Nectar Slider: door ThemeNectar – 1.7.1 Salient Portfolio: door ThemeNectar – 1.7.1 Salient Shortcodes: door ThemeNectar – 1.5 Salient Widgets: door ThemeNectar – 1.3 Say What?: door Ademti Software – 2.0.2 SVG Support: door Benbodhi – 2.4.2 UpdraftPlus - Backup/Restore: door UpdraftPlus.Com DavidAnderson – 1.22.11 WC Hide Shipping Methods: door Rynaldo Stoltz – 1.5 WooCommerce Blocks: door Automattic – 7.2.0 NextMove Lite - Thank You Page for WooCommerce: door XLPlugins – 2.15.0 WooCommerce MyParcel: door MyParcel – 4.10.0 WooCommerce: door Automattic – 6.3.1 Wordfence Security: door Wordfence – 7.5.8 Yoast SEO: door Team Yoast – 18.4 WP Fastest Cache: door Emre Vona – 0.9.9 WP Hide & Security Enhancer: door Nsp Code – 1.7.6 WP-Optimize - Clean, Compress, Cache: door David Anderson Ruhani Rabin Team Updraft – 3.2.3 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### wp-hide-loader.php: door – ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Winkelbasis: #6 - /shop/ Winkelwagen: #7 - /winkelwagen/ Afrekenen: #8 - /afrekenen/ Mijn account: #9 - /account/ Algemene voorwaarden: ❌ Pagina niet ingesteld ### Theme ### Name: Salient Version: 14.0.3 Author URL: https://themeforest.net/user/themenectar Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt raden we het gebruik van een sub-thema aan. Zie: Hoe maak je een sub-thema WooCommerce Support: ✔ ### Templates ### Overrides: salient/woocommerce/cart/mini-cart.php salient/woocommerce/checkout/form-checkout.php salient/woocommerce/checkout/review-order.php salient/woocommerce/checkout/terms.php salient/woocommerce/content-product.php salient/woocommerce/content-single-product.php salient/woocommerce/loop/add-to-cart.php salient/woocommerce/loop/loop-start.php salient/woocommerce/myaccount/form-login.php salient/woocommerce/single-product/product-image.php salient/woocommerce/single-product/rating.php salient/woocommerce/single-product/tabs/description.php salient/woocommerce/single-product/tabs/tabs.php salient/woocommerce/single-product/title.php salient/woocommerce/single-product-reviews.php ### Action Scheduler ### Afgerond: 2.992 Oldest: 2022-02-19 11:06:23 +0100 Newest: 2022-03-22 10:53:12 +0100 In afwachting: 2 Oldest: 2022-03-22 11:03:12 +0100 Newest: 2022-03-22 17:33:07 +0100 ### Status report information ### Generated at: 2022-03-22 10:54:01 +01:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdashboard-showing-error-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15482989) * Hi [@brnrg](https://wordpress.org/support/users/brnrg/) * Thanks for sharing the System Status Report already. * The error you are seeing has been found to be caused mostly due to security plugins. * Can you please disable the following and check if that helps? * ``` Wordfence Security: door Wordfence – 7.5.8 WP Hide & Security Enhancer: door Nsp Code – 1.7.6 ``` * You may want to check this thread that discusses a similar issue: [https://wordpress.org/support/topic/error-there-was-an-error-getting-your-inbox/](https://wordpress.org/support/topic/error-there-was-an-error-getting-your-inbox/) * We’ll look forward to hearing from you. * Thread Starter [brnrg](https://wordpress.org/support/users/brnrg/) * (@brnrg) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15483027) * Hi, thank you for your reply. I disabled the plugins, but the error is still showing. * I also found this: * Mixed Content: The page at ‘[https://www.DOMAIN.com/wp-admin/admin.php?page=wc-admin’](https://www.DOMAIN.com/wp-admin/admin.php?page=wc-admin’); was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint ‘[http://DOMAIN.com/wp-json/jetpack/v4/jitm/?message_path=wp%3Awoocommerce_page_wc-admin%3Aadmin_notices&query=page%253Dwc-admin&full_jp_logo_exists=false&_wpnonce=ba7b20fea9’](http://DOMAIN.com/wp-json/jetpack/v4/jitm/?message_path=wp%3Awoocommerce_page_wc-admin%3Aadmin_notices&query=page%253Dwc-admin&full_jp_logo_exists=false&_wpnonce=ba7b20fea9’);. This request has been blocked; the content must be served over HTTPS. * Maybe this could be something? * UPDATE: I tried to disable jetpack to see if that made any difference, but unfortunately it did not. - This reply was modified 4 years, 1 month ago by [brnrg](https://wordpress.org/support/users/brnrg/). * Plugin Support [Paulo P – a11n](https://wordpress.org/support/users/paulostp/) * (@paulostp) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15483233) * Hello, * Thanks for writing back! * > I disabled the plugins, but the error is still showing (…) I tried to disable > jetpack to see if that made any difference, but unfortunately it did not * If you don’t have a staging site, I would suggest you create one with [WP Staging](https://wordpress.org/plugins/wp-staging/) for further testing. * Then, in the staging site: - set your theme to [Storefront](https://wordpress.org/themes/storefront/) - disable all plugins except for WooCommerce - check if the behavior persists - if the error is gone, reactivate and test with each plugin until you find the culprit * Let us know how it goes! * Thread Starter [brnrg](https://wordpress.org/support/users/brnrg/) * (@brnrg) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15483434) * After just cloning the site it instantly worked… didn’t change a thing. So it works on the clone, but not on the productions site… All plugins are the same, all settings are the same, theme is the same… only the http request error does not show up on the stage site. * Could that be it? * Thread Starter [brnrg](https://wordpress.org/support/users/brnrg/) * (@brnrg) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15483602) * Okay, so for some reason my user account (admin role) cannot open the dashboards. The second admin account is able to open the dashboards, which in my opinion is not logical… but ok. * [Abiola Ogodo](https://wordpress.org/support/users/oaoyadeyi/) * (@oaoyadeyi) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15483863) * [@brnrg](https://wordpress.org/support/users/brnrg/) * Thanks for getting back to us. * Regarding the accounts, check if your WordPress files have correct permissions using the guide below: * > [Changing File Permissions](https://wordpress.org/support/article/changing-file-permissions/) * I hope this helps! Let me know if you have further questions or if you need further assistance. * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15504518) * We haven’t heard back from you in a while, so I’m marking this thread as resolved– we’ll be here if and/or when you are ready to continue. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Dashboard showing error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/dashboard-showing-error-2/#post-15504518) * Status: resolved