Support » Plugin: ShareThis Dashboard for Google Analytics » Dashboard reports not updating?

  • Resolved quanin

    (@quanin)


    The reports in GA seemt to be updating, but the reports as seen from the WordPress dashboard are still giving me 0’s across the board. Is there a delay between what I can see in GA and what the plugin will retrieve?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author ShareThis

    (@sharethis)

    @quanin Yes, there’s a delay in some cases. Were you able to start seeing data flowing in or is there still an issue?

    Thread Starter quanin

    (@quanin)

    Still an issue as of last time I checked. And I just checked again because you asked, still happening. But I can pull up the full report and see stats just fine.

    Plugin Author ShareThis

    (@sharethis)

    Thanks for getting back. Checking on this now.

    Plugin Author ShareThis

    (@sharethis)

    @quanin Do you have your account selected under Google Analytics > Settings in WP Admin? Also curious what options you have set.

    I just tested a site with the plugin (installed v2.5.3, accepted terms at the top, authenticated with Google, then selected the correct profile in settings) and I’m seeing charts and graphs behaving as expected.

    Thread Starter quanin

    (@quanin)

    Does the analytics tracking code not use the same profile settings as the dashboard display? I only see 1 profile setting there, and that’s the one I set correctly.

    Plugin Author ShareThis

    (@sharethis)

    @quanin Okay, I was able to reproduce the issue! I’ll work on getting a fix out and let you know when it’s ready.

    Plugin Author ShareThis

    (@sharethis)

    @quanin The issue should be fixed in version 2.5.4, which just got released. Please test and let me know if you’re able to see statistics in your dashboard area again!

    Thread Starter quanin

    (@quanin)

    Is there a delay with it? Just updated, but don’t want to commit to “it’s not working” if I just need to wait a bit.

    Plugin Author ShareThis

    (@sharethis)

    @quanin May have been a delay. Can you try now?

    Thread Starter quanin

    (@quanin)

    Just did. Looks like it’s fixed. thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
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