Title: Dashboard page not loading? Last modified: August 22, 2016 --- # Dashboard page not loading? * [JVeegh](https://wordpress.org/support/users/jveegh/) * (@jveegh) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/) * I upgraded today to 4.1 and now I can’t load the Dashboard. The left side menu still works but when I try to open dashboard either a white page appears reading“ This page can’t be displayed.” OR – it opens but then my Avast repeatedly detects some sort of malware called JS:ScriptIP-inf[Trj] (supposedly “moved to the chest”) I’ve tried deactivating all of my plugins, but that didn’t do it. Help? * [http://www.JeanMarieVeegh.com](http://www.JeanMarieVeegh.com) Viewing 12 replies - 1 through 12 (of 12 total) * [zampai](https://wordpress.org/support/users/zampai/) * (@zampai) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646701) * I have exactly the same problem since this morning. But in my case, I not upgraded, I did nothing on my wordpress install. The URL “/wp-admin/” is blocked by Avast antivirus. I also get this message infection : ” {gzip} JS:ScriptIP-inf[Trj] “ Is this a false positive ? * [Leo Tulipan](https://wordpress.org/support/users/knowhowbites/) * (@knowhowbites) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646812) * Just to add my 2 cents, I have the same problem, also using Avast Antivirus. * When I go to a subpage, e.g. wp-admin/plugins.php?plugin_status=active I do not get the warning. Only the Dashboard genereates the warning. I also suspect a false positive * [zampai](https://wordpress.org/support/users/zampai/) * (@zampai) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646818) * Ok, sorry for my poor english but I also posted a topic on the AVAST forum here, to solve this worrying message : [https://forum.avast.com/index.php?topic=164204.0](https://forum.avast.com/index.php?topic=164204.0) * Thread Starter [JVeegh](https://wordpress.org/support/users/jveegh/) * (@jveegh) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646823) * I posted this original complaint on another forum and several others had the same issue…..the advice there was to disable the Google analytics plugin….so I did…..and now my entire site will not load…..says “This page can’t be displayed”….. uggg * [JoshS23](https://wordpress.org/support/users/joshs23/) * (@joshs23) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646876) * Having the same problem on my site * [zampai](https://wordpress.org/support/users/zampai/) * (@zampai) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646877) * There is a kind of answer on the avast forum : * > This is False Positive… > Disable WP Google Analytics Dashboard plugin. * [misslynshue](https://wordpress.org/support/users/misslynshue/) * (@misslynshue) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646879) * I can’t even get to log into my dashboard or see site since I updated * [WPyogi](https://wordpress.org/support/users/wpyogi/) * (@wpyogi) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646880) * **[@misslynshue](https://wordpress.org/support/users/misslynshue/)** – because of this same Avast problem? If so, see post above yours – you can remove that plugin manually using FTP or Cpanel to access the files on your server. * If you have a different issue, please start your own thread. * [portalko](https://wordpress.org/support/users/portalko/) * (@portalko) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646883) * Yesterday I was the same problem, I first turned off Avast, and then I disable Google Analytics Dashboard plugin in wp-admin, and now I don’t have a problem! The problem is new avast update and conflict with Google Analytics Dashboard plugin. * If after that you can not log in, restart the computer or network connection and then try to log in again! AVAST is guilty! * [blazingsables](https://wordpress.org/support/users/blazingsables/) * (@blazingsables) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646884) * Oh dear….I’m having the same problem too. I thought that upgrading to 4.1 would sort it out but it hasn’t. No dashboard, no google analitics, malicious code, avast blocking trojons from my website……What’s a girl to do?? * [Leo Tulipan](https://wordpress.org/support/users/knowhowbites/) * (@knowhowbites) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646912) * It works now ( Friday, 09th January 2015) * With the lateste AVAST Virus Definition 150901-0 and the Google Analytics Plugin Update (Version 4.4) I can load the dashboard again. * If you still are blocked/have trouble accessing your site, go directly to the update page * [http://www.yourwebsiteurl.com/wp-admin/update-core.php](http://www.yourwebsiteurl.com/wp-admin/update-core.php) * Replace yourwebsiteurl.com with your domain name * This should load the update page, where you can download the 4.4 Version of the Analytics plugin * [zampai](https://wordpress.org/support/users/zampai/) * (@zampai) * [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646924) * Yes, this is the official message from avast to me : * > Our virus specialists have been working on the problem and it should now be > fixed. > Please update your Virus Definitions by following these steps: Open > Avast program and go to > Settings > Update > VIRUS DEFINITIONS > Update. * In the futur, for help, this is the official AVAST suport URL : [https://support.avast.com/](https://support.avast.com) Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Dashboard page not loading?’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 12 replies * 8 participants * Last reply from: [zampai](https://wordpress.org/support/users/zampai/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/dashboard-page-not-loading/#post-5646924) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics