Support » Plugin: Smush Image Compression and Optimization » Dashboard notification cannot go away

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Umesh Kumar

    (@umeshsingla)

    Hey @mr_fanatic,

    Do you see any error in browser console? You can use Command+Option+J (Mac) Control+Shift+J ( Windows /Linux ) to open the console in chrome browser.

    Check for any errors in console tab, and post it here.

    Thanks, Umesh

    @umeshsingla, there is no error in console.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hey @mr_fanatic

    Did you try to open the console log in Chrome and after that to dismiss the notification?

    If not, please do so and let us know, if there’s any error message in there.

    If so, then could be happening due to some conflict with another plugin/theme, so you should perform a conflict test on it.

    How to:
    – backup your site
    – deactivate all plugins apart from Smush
    – activate a default theme like TwentySeventeen
    – try to dismiss the notification message
    Reference:

    Warm regards,
    Dimitris

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @mr_fanatic,

    it’s been a while since we’ve heard back from you, so I mark this topic as resolved. Feel free to post back here, if more assistance is required and we can re-open it and continue troubleshooting. 🙂

    Warm regards,
    Dimitris

Viewing 4 replies - 1 through 4 (of 4 total)
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