• Resolved urshadow

    (@urshadow)


    Hi

    The installation was successful without a glitch but the dashboard is not populating with any values, it shows as if it’s trying to retrieve the data but that status does not change. https://imgur.com/3DyX4QH

    I have disabled MonsterInsights Pro, UpdraftPlus – Backup/Restore and WP Rocket plugins. There is no Rest API blocking enabled in AIOS Plugin. I have deactivated and reactivated Site Kit, I have reset the Site Kit in Incognito mode but nothing helped.

    Plz guide.

    Nauman

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)
  • Thread Starter urshadow

    (@urshadow)

    Hi @fellyph

    Plz have a look: https://imgur.com/CH4QJLH

    Thread Starter urshadow

    (@urshadow)

    @rikuksf : I tried it on FF but still the same behavior.

    Plugin Support James Osborne

    (@jamesosborne)

    @urshadow Have you updated to the latest version of the plugin, if so please update. You can also attempt disabling the Analytics module before activating again and checking your dashboard.

    Thread Starter urshadow

    (@urshadow)

    @jamesosborne it seems some of the previous responses on the thread have been removed, I had already upgraded to Version: 1.0.1 but the behavior of the dashboard was still the same.

    I have now disabled Analytics module and reactivated Site Kit but still the same result: https://imgur.com/aSydZ7d

    Plugin Support James Osborne

    (@jamesosborne)

    @urshadow Thanks for the update. Can you temporarily disconnect the Analytics module before checking again, preferably in a browser incognito window? Let me know if that works, and if so please reattempt Analytics setup.

    If that fails can you share you Site Health information?

    Thread Starter urshadow

    (@urshadow)

    @jamesosborne As you can see in the snapshot shared above, the Analytics module is not connected, is there another way of disconnecting the Analytics module?

    Is there a way to share the Site Health information privately with you?

    Plugin Support James Osborne

    (@jamesosborne)

    @urshadow Is the same issue arising if you temporarily switch themes?

    Thread Starter urshadow

    (@urshadow)

    @jamesosborne I am using Genesis Framework with Genesis Child Theme and there is no other theme installed, should I set up a staging site to switch themes, will that help in the troubleshooting?

    Plugin Support James Osborne

    (@jamesosborne)

    @urshadow If you are in position to do that it would be great, it may assist others if we can find the root cause. I use Duplicator a lot to create backups and move/copy sites elsewhere.

    Before you do can you also check if you have ModSecurity enabled at host level? Check if the same issue arises with it temporarily disabled.

    Plugin Support Renee Johnson

    (@reneesoffice)

    @urshadow we have also just released a new version 1.0.2. Could you let us know if this resolves the issue for you? Thank you!

    Thread Starter urshadow

    (@urshadow)

    @jamesosborne I testing after disabling MOD Security on the host level, still the same result. I still have to work on the staging site.

    @reneesoffice I have updated to the latest version, still the same result.

    Plugin Support Renee Johnson

    (@reneesoffice)

    Thanks for the update @urshadow ! We’ll continue to work on a solution.

    Plugin Support Renee Johnson

    (@reneesoffice)

    @urshadow we’ve released version 1.1.0. Could you update and let us know if your issue persists? Thank you!

    Thread Starter urshadow

    (@urshadow)

    @reneesoffice I have updated to version 1.1.0 and has reset the kit and only Search Console is connected at the moment but still the same result.

    Plugin Support Renee Johnson

    (@reneesoffice)

    @urshadow really appreciate the update. We’ve seen cases where themes, plugins (particularly security) or server configurations to restrict long URLs can conflict. Since you’ve checked these aspects, we’ll keep searching for the source in the case these are not the cause. Your updates are super helpful!

Viewing 15 replies - 1 through 15 (of 20 total)
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