Dashboard is not opening

  • Resolved goran2024

    (@goran2024)


    4 months, 3 weeks ago

    The Affiliate Dashboard is not opening at all, it is compleatly blank.

    I’ve tried disabling all options in the Performance tab, I have tried to Refresh all data, disabling Ajax loading option, but the page is compleatly blank.

    In the console, I get the “wcusage_run_tab_page_stats_graph_update is not defined” error.

    Thanks,

    Goran

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Elliot Sowersby

    (@elliotvs)

    4 months, 3 weeks ago

    Hi,

    This error looks related to the graphs potentially. Please could you try disabling the graphs in the plugins “General” > “Statistics” tab settings and see if that helps?

    https://i.gyazo.com/11e8303fb501230c0ccb704a10e0c3d1.png

    We’ll take a look into it.

    Thread Starter goran2024

    (@goran2024)

    4 months, 3 weeks ago

    I can’t disable it, because it’s PRO option and it’s being grayed out.

    Plugin Author Elliot Sowersby

    (@elliotvs)

    4 months, 2 weeks ago

    Please could you try the latest version of the plugin (5.15.1) and see if the error is fixed?

    Thread Starter goran2024

    (@goran2024)

    4 months, 2 weeks ago

    Hello, the error is not there, but the Dashboard is blank completely.

    Thread Starter goran2024

    (@goran2024)

    4 months, 2 weeks ago

    I have to mention that the error above happens when the logged in user is opening their dashboard.

    When I try to open their dashboard as an admin, I get this message:

    Multiple form field elements in the same form have the same id attribute value. This might prevent the browser from correctly autofilling the form.

    To fix this issue, use unique id attribute values for each form field.

    id=”wcu-select-tab”

    • This reply was modified 4 months, 2 weeks ago by goran2024.
    Plugin Author Elliot Sowersby

    (@elliotvs)

    4 months, 2 weeks ago

    Hi,

    Do you have any caching/performance plugins installed?

    Could you try clearing all the caching on your site and give it another try? If possible also try disabling caching and performance features on the affiliate dashboard.

    Thread Starter goran2024

    (@goran2024)

    4 months, 2 weeks ago

    No performance/cache plugin.

    Caching/performance are disabled in the Debug tab in the Affiliates plugin.

    The dashboard still does not open.

    The issue for the duplicate id is still there.

Viewing 7 replies - 1 through 7 (of 7 total)
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