Support » Fixing WordPress » Dashboard disappeared when I tried upgrading WP

  • ButterflyHerder

    (@butterflyherder)


    I just tried to do an auto-upgrade on a client’s WP blog. As soon as I hit the button the window went totally blank, and I haven’t been able to access the dashboard at all since them.

    The ‘outside’ of the blog is still showing up fine. It’s just the dashboard area that’s gone.

    I have no access to the dashboard, so I can’t disable anything to see if it’s a plug-in problem.

    Any thoughts on what might be happening?

    Thanks!
    Cynthia

Viewing 4 replies - 1 through 4 (of 4 total)
  • esmi

    (@esmi)

    Forum Moderator

    Try:
    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress 3.2.1.

    – running the upgrade manually via wp-admin/upgrade.php

    ButterflyHerder

    (@butterflyherder)

    Thanks for the ideas!

    I started with the bottom suggestion first, since it seemed the quickest. When I went to wp-admin/upgrade.php, it told me that “everything is up-to-date” and no update is needed.

    When I logged-in again, the dashboard still came up blank.

    SO, should I go ahead and try the other suggestions?

    esmi

    (@esmi)

    Forum Moderator

    Yes.

    ButterflyHerder

    (@butterflyherder)

    Okie-dokie… I’ll try the other ideas, too!

    THX!

Viewing 4 replies - 1 through 4 (of 4 total)
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