Support » Fixing WordPress » Dashboard changes, Plug-ins have disappeared & my website is invisible

  • Hi,
    I was trying to log in to my website admin page yesterday morning to do a ‘quick’ job and had problems logging in, then when I did I discovered that my dashboard looked totally different, simplified in fact, and nearly all the plug-ins I had were gone, leaving only a handful of plug-ins relating to my theme, which were themselves deactivated. When I clicked to ‘Visit Site’ my website wouldn’t show and only a white screen shows.An automatic update happened yesterday too.
    I have tried clearing Cookies, Caches and Histories but still no luck. I have tried reactivating the plugins that are there, but still no luck.
    I searched for my website on a different laptop today which has little connection to my website and it opened, eventually – it was very slow opening at first. So it is there but I’m really confused why this change has occurred and how it could occur. This is my business website and I need to be able to access it and not worry that something this major can occur. If anyone can please help.
    Thank you
    Ruth

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Ruth.,

    Try

    Deactivating ALL (yes all) plugins temporarily
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you don’t have access to your Dashboard’s Plugins page, try manually resetting your plugins (no Dashboard access required). Here is another tutorial: http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/ – If that resolves the issue, reactivate each one individually until you find the cause. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Seventeen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
    If you don’t have access to your Dashboard’s Appearance page, access your server via FTP/ SFTP , or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Seventeen, etc.). That will force your site to use it.
    – If the above steps don’t resole the issue, try MANUALLY updating. Download WordPress again and unzip it. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Please read the Manual Update directions first.

    Thanks
    Rajan V

    Thread Starter Guest Wines

    (@guest-wines)

    Hi Rajan,
    Thank you very mcuh for your reply. I have started working through the How to deactivate Your plugins tutorial and have come across a problem. In the wp-content folder of my ftp log-in there is a Plugins folder and a Plugins_ folder. The Plugins folder lists the Plugins I can currently see in my wp-admin, and all the plugins that have disappeared are listed in the Plugins_ folder. I have no idea why this is? Do you know how I can get everything into the right folder?
    Thanks
    Ruth

    Thread Starter Guest Wines

    (@guest-wines)

    Just as an additional comment, I cannot right click on my Plugins folder to rename it so feel very stuck at the moment.
    Thanks
    Ruth

    Hi Ruth.,

    Sorry for the delay, Most of your files comes 404 error.

    Please do check if files are exist

    https://ibb.co/mNVcK6

Viewing 4 replies - 1 through 4 (of 4 total)
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