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Dashboard blank out of the blue (left menu buttons visible)

  • Out of the blue my dashboard home screen is blank on login, but not completely — I have access to the left menu but each button yields a blank result. Haven’t updated plugins, theme or wordpress in quite a while so it doesn’t seem related.

    I tried renaming the plugins folder as well as the theme folder and neither worked.

    Here’s a link to a screenshot of the dashboard in debugging mode.

    I’ve been hesitant to update to a newer version of WP (I think I’m using 3.3 but not sure as I can’t see in the dash) as the theme I’m using stopped being supported by the developer a year or so ago. Should I try anyways?

Viewing 15 replies - 1 through 15 (of 20 total)
  • Hi,

    looks like the issues are caused by two plugins: cat-tag-filter-widget and password-protect-wordpress.

    I would suggest removing those plugin folders completely, that will probably restore your dashboard functionality.

    I would also suggest testing the mentioned theme in the testing environment just to be safe, before deploying the upgrade on your live site.

    Thanks for the quick response.

    Tried deleting both of those plugin folders and no results unfortunately.

    Did you try completely cleaning your wp-content/plugins folder so that it remains empty?

    I tried renaming the plugins folder to plugins-temp — would removing all the plugins have a different result?

    No, it would not.

    Well, my next try would be activating the default WordPress theme by renaming the currently active theme folder.

    Renaming the active theme folder causes website to load blank and dashboard problem stays the same.

    Then it’s definitely something related to your WordPress installation, I would suggest downloading WordPress (make sure you dl the version you are on) and replacing all of the files inside wp-admin and wp-includes folders.

    I downloaded 3.3.1 and replaced all the files in wp-admin and wp-includes – unfortunately no luck. Any other ideas?

    Wow really weird, try contacting your hosting provider support, ask them to check php error logs for possible clues on what is happening.

    Error log seems to indicate a theme issue but I just switched themes to 2012 and same problem…

    esmi

    @esmi

    Forum Moderator

    Looks like an issue in your current theme. Try switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides. That should get you back into your site.

    I downloaded 3.3.1 and replaced all the files in wp-admin and wp-includes – unfortunately no luck. Any other ideas?

    The latest version of WP is 3.8. Chances are, you are using a plugin, or theme that has been updated to 3.8 and probably no longer compatible with the older version of WP that you are using (unless that 3.3.1 is a typo…)

    I am having the same problem and I am on 3.3.1. My web host has been trying to figure it out, but hasn’t been able to. Would love to know if you fixed it and how.

    Screenshots of what mine looks like: http://www.shared-sf.com/wordpress-trouble/

    esmi

    @esmi

    Forum Moderator

    @marilynyu: Please stop posting in other people’s topics.

    @esmi: Tried switching to the default theme and same problem.

Viewing 15 replies - 1 through 15 (of 20 total)
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