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Dashboard blank out of the blue (left menu buttons visible) (21 posts)

  1. tyreid4
    Member
    Posted 1 year ago #

    Out of the blue my dashboard home screen is blank on login, but not completely -- I have access to the left menu but each button yields a blank result. Haven't updated plugins, theme or wordpress in quite a while so it doesn't seem related.

    I tried renaming the plugins folder as well as the theme folder and neither worked.

    Here's a link to a screenshot of the dashboard in debugging mode.

    I've been hesitant to update to a newer version of WP (I think I'm using 3.3 but not sure as I can't see in the dash) as the theme I'm using stopped being supported by the developer a year or so ago. Should I try anyways?

  2. OriginalEXE
    Member
    Posted 1 year ago #

    Hi,

    looks like the issues are caused by two plugins: cat-tag-filter-widget and password-protect-wordpress.

    I would suggest removing those plugin folders completely, that will probably restore your dashboard functionality.

    I would also suggest testing the mentioned theme in the testing environment just to be safe, before deploying the upgrade on your live site.

  3. tyreid4
    Member
    Posted 1 year ago #

    Thanks for the quick response.

    Tried deleting both of those plugin folders and no results unfortunately.

  4. OriginalEXE
    Member
    Posted 1 year ago #

    Did you try completely cleaning your wp-content/plugins folder so that it remains empty?

  5. tyreid4
    Member
    Posted 1 year ago #

    I tried renaming the plugins folder to plugins-temp -- would removing all the plugins have a different result?

  6. OriginalEXE
    Member
    Posted 1 year ago #

    No, it would not.

    Well, my next try would be activating the default WordPress theme by renaming the currently active theme folder.

  7. tyreid4
    Member
    Posted 1 year ago #

    Renaming the active theme folder causes website to load blank and dashboard problem stays the same.

  8. OriginalEXE
    Member
    Posted 1 year ago #

    Then it's definitely something related to your WordPress installation, I would suggest downloading WordPress (make sure you dl the version you are on) and replacing all of the files inside wp-admin and wp-includes folders.

  9. tyreid4
    Member
    Posted 1 year ago #

    I downloaded 3.3.1 and replaced all the files in wp-admin and wp-includes - unfortunately no luck. Any other ideas?

  10. OriginalEXE
    Member
    Posted 1 year ago #

    Wow really weird, try contacting your hosting provider support, ask them to check php error logs for possible clues on what is happening.

  11. tyreid4
    Member
    Posted 1 year ago #

    Error log seems to indicate a theme issue but I just switched themes to 2012 and same problem...

  12. esmi
    Forum Moderator
    Posted 1 year ago #

    Looks like an issue in your current theme. Try switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides. That should get you back into your site.

  13. Prometheus Fire
    Member
    Posted 1 year ago #

    I downloaded 3.3.1 and replaced all the files in wp-admin and wp-includes - unfortunately no luck. Any other ideas?

    The latest version of WP is 3.8. Chances are, you are using a plugin, or theme that has been updated to 3.8 and probably no longer compatible with the older version of WP that you are using (unless that 3.3.1 is a typo...)

  14. marilynyu
    Member
    Posted 1 year ago #

    I am having the same problem and I am on 3.3.1. My web host has been trying to figure it out, but hasn't been able to. Would love to know if you fixed it and how.

    Screenshots of what mine looks like: http://www.shared-sf.com/wordpress-trouble/

  15. esmi
    Forum Moderator
    Posted 1 year ago #

    @marilynyu: Please stop posting in other people's topics.

  16. tyreid4
    Member
    Posted 1 year ago #

    @esmi: Tried switching to the default theme and same problem.

  17. tyreid4
    Member
    Posted 1 year ago #

    @Prometheus Fire: Intentionally using 3.3.1 for compatibility reasons with a no longer supported theme. Haven't updated plugins or theme in months...

  18. tyreid4
    Member
    Posted 1 year ago #

    @marilynyu: Looks like we do indeed have the exact same problem -- certain menu buttons work and others (native wordpress ones) yield a blank result. This is something I just realized and maybe this holds the key?

    Dashboard - blank
    Posts - blank
    Media - blank
    Links - blank
    Pages - blank
    Comments - blank
    Slides - works
    Portfolio Items - works
    Testimonials - works
    Alyeska - works
    Appearance - blank
    Plugins - blank
    Users - blank
    Tools - blank
    Settings - blank except for most plugin settings
    7 additional plugins at bottom of menu bar - all work

  19. tyreid4
    Member
    Posted 1 year ago #

    I just went back in time replacing wp-admin and wp-includes folders to 3.2.1 and now everything seems to work. I'll see if its possible to update again...

  20. taco100
    Member
    Posted 1 year ago #

    It probably has something to do with php version.

    I'm at bluehost with the same problem, opened a chat with them and in 1 minute the rep. changes php from 5.4 (new version) to 5.2 - and the problem was solved.

    After that i've upgraded my WP to 3.8 and then changed php version back to 5.4, now all seem to be OK.

    Tal

  21. dwisel
    Member
    Posted 1 year ago #

    I ran into the same issue after upgrading PHP on our test site to 5.5.9 in preparation to upgrading to WordPress 3.8. This post resolved my issue. Hope it helps someone else.

    Dave

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