Hi Roxanne
I apologise again for that long list. I am ready to experiment now to change the theme and to explore further those error messages.
Roxy
(@roxannestoltz)
Hi @moascarman ,
Thanks for providing such detail with the errors on your pages!
From what I am seeing, and from what you have mentioned, you are using an older version of WordPress core, not the latest version.
Kindly note that in order for your site to obtain optimal functionality, it is highly recommended that it remains updated, this may just resolve the issue you are facing. Plugins and themes provide their own updates to remain compatible with WordPress, and this may just be the case here.
Would you like to update to the latest version before running a full conflict test, as this may just be the cause of the issue?
Below is a guide on how to do this:
https://wordpress.org/support/article/updating-wordpress/#one-click-update
Before doing this, please ensure that you have a good backup of your full site and database in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.
Most hosting providers have this included in the subscription however, you may also consider using a service such as Jetpack, or a plugin like UpdraftPlus.
Please let me know!
Hi Roxanne,
Thankyou for pointing out that my version of WordPress needs an update: I was not aware of this. Sadly, because my Dashboard is broken, I am unable to use it to make the update needed. If there is some other way, can you let me know?
I have just now
1) Disabled all plugins
2) Made sure I am using the latest version of Theme Twenty Fifteen
3) Changed the theme to Twenty Twenty One
.. but this did not fix the error. I changed the theme back to Twenty Fifteen.`
I’d like to update to the latest version, and hope to do this if you can help further.
Many thnaks for following all this!
Roxy
(@roxannestoltz)
Hi @moascarman ,
Thanks for the update.
I have just now
1) Disabled all plugins
2) Made sure I am using the latest version of Theme Twenty Fifteen
3) Changed the theme to Twenty Twenty One
.. but this did not fix the error. I changed the theme back to Twenty Fifteen.
Since this rules out a theme/plugin conflict, an update would definitely be recommended.
Since you are unable to access your dashboard at this time, you are able to update WordPress via your cPanel, or FTP, please see the detailed documentation below on how this can be done:
cPanel: https://wpcompendium.org/wordpress-management/how-to-update-wordpress-manually-using-cpanel/
FTP: https://www.greengeeks.com/tutorials/how-to-use-ftp-to-manually-update-wordpress/
Additionally, please ensure that you update your PHP version, a guide can be found below:
https://www.wpbeginner.com/wp-tutorials/how-to-update-your-php-version-in-wordpress-the-right-way/
Please let me know how this goes!
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This reply was modified 3 years, 1 month ago by
Roxy.
Hi Roxanne,
Thank you so much for this help. I can now give you the good news that the upgrade worked fine. I used cPanel.
The Dashboard is now visible and working again!
Just to let you know also, in my voyage of discovery, I used cPanel to create a clone of the website, and expeirmented on this first, which helped me not to panic too much.
Thanks again – you have been patient, knwledgeable and very helpful
Roxy
(@roxannestoltz)
Hi @moascarman ,
That is great! I am very glad to hear that the issue has been resolved 🙂
Just to let you know also, in my voyage of discovery, I used cPanel to create a clone of the website, and expeirmented on this first, which helped me not to panic too much.
This is always a good idea, and good practice when wanting to do any testing on your sight for compatibility/conflicts as well!
You are very welcome!
Please feel free to mark this topic as resolved in the sidebar if you feel this issue has been resolved adequately?
All the best,
Resolved perfectly, thanks again:)
