Dark Screen After Media Upload

  • bonaccim

    (@bonaccim)


    3 years, 1 month ago

    Hello –

    Whenever I attempt to add, upload, or insert media to a post the pop-up window w/ shaded background appears, but when I exit the media window or complete my task the shaded/dark background remains and I can no longer use/access wordpress. Though the media shows as uploaded onto the project, when I refresh the page it is gone. I have tried on multiple computers with the same problem. Is it a plugin? A temporary WordPress bug?? PLEASE HELP!! Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    3 years, 1 month ago

    Is it a plugin?

    To find out, try:
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – switching to the unedited default Theme (Twenty Twenty, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    Thread Starter bonaccim

    (@bonaccim)

    3 years, 1 month ago

    I tried both recommended actions to no avail. Any other thoughts out there? We are using a custom content creator plugin for the site but have never had any issues with this before. To my knowledge nothing about our settings has changed since last successful editing. Any help is greatly appreciated, thanks!

    Moderator t-p

    (@t-p)

    3 years, 1 month ago

    We are using a custom content creator plugin for the site but have never had any issues with this before

    I have not used that plugin. Hope someone who has used it may chime in.

    Alternately, you may post at that plugin’s dedicated support.

Viewing 3 replies - 1 through 3 (of 3 total)
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