Support » Fixing WordPress » Dark overlay only on tablets and phones

  • Resolved parsmanyaser

    (@parsmanyaser)


    Hi,
    I’m working on a website which is built by oceanwp as theme, elementor and slider Revolution. The problem is anything in my website is darker than usual on tablets and phones but everything is ok on desktop. I’ve searched so many forums in the internet but They didn’t came handy In this particular case. Unfortunately I’m not good at coding…

    By the way…
    First, I deactivated any plugins on my website but it didn’t help!
    Then, I switched to WordPress default theme (Twenty nineteen). It didn’t help again!

    I would be appreciated if you help me. I really need it…

    • This topic was modified 6 months, 1 week ago by parsmanyaser.
    • This topic was modified 6 months, 1 week ago by parsmanyaser.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Can you go into more detail about the issue specifically and the device and browser you’re seeing it in

    I don’t know why but anything in the screen is darker than usual such as images buttons and texts. when I check it in my laptop everything is ok and it’s not dark!
    safari in ipad, google chrome and samsung browser in phone

    • This reply was modified 6 months, 1 week ago by parsmanyaser.
    • This reply was modified 6 months, 1 week ago by parsmanyaser.
    • This reply was modified 6 months, 1 week ago by parsmanyaser.
    parsmanyaser

    (@parsmanyaser)

    I did’nt get any answer and I have the same problem as well.
    Could you help me?!

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Open a topic in your theme’s support forum: https://wordpress.org/support/theme/oceanwp#new-post

    At the same time you have to lower your expectations of getting support when you have an issue that can only be tested on particular devices (which you have not yet specified).

    parsmanyaser

    (@parsmanyaser)

    Ok Andrew,
    But I don’t know how to fix this. because it’s not about theme as I mentioned before.
    I’ve tested it and I should say I have this problem in any portable devices like tablet and phones and it does’nt matter which browser are used. But any laptop or pc’s are ok.
    By the way thanks for your help.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    So how can I replicate it?

    parsmanyaser

    (@parsmanyaser)

    replicate what?!

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    You need to tell how we can replicate the problem.

    parsmanyaser

    (@parsmanyaser)

    I only want to know your guess about where the problem can be from…
    I can give you any information you need to know the problem

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I mean, this is what we expect when someone raises a problem; They describe it (you’ve done that), then they say “If you want to see an example of the issue, go to ‘X’ page, scroll down, look at ‘X’ component’. Then ideally they’d also say “I tested it in “X” browser on “X” device.

    The point of the thread is to fully communicate your issue in a way that a complete stranger can understand it. Before that, they can’t provide help.

    parsmanyaser

    (@parsmanyaser)

    ok, I got it now. sure…
    I’ve put a link before which was
    /why-latabo/
    and here is another page link
    /learn-to-use/
    or
    /homepage/

    any images you can see in these pages are darker than usual in portable devices. but everything in desktop is normal and ok. So I want to know how can I fix the images’ darkness in tablets and phones

    parsmanyaser

    (@parsmanyaser)

    well, did you check it Andrew?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    No, I can only ask the same question so many times. Which device and which browsers do you have the issue in?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    I had checked the website 6 days ago on an arbitrary mobile and tablet device and couldn’t replicate the issue. It’s not good enough to say that it happens on all of them.

    parsmanyaser

    (@parsmanyaser)

    Sorry Andrew for misunderstanding,
    I finally found out this is an issue on any mobile phones and tablets and and it is not related to my website. Any other websites has this problem. for example, I checked Apple or Samsung website and find out they have the same problem. Any portable devices like mobile phones and tablets show websites darker than usual (Even photos). It is related to to the mobile phones and tablets screens. For test, I took a screenshot from my laptop screen and send it to other mobile phones and tablets and I saw it is darker again.

    It was really unexpected! Why should mobile companies set their screens to show darker than usual?!

Viewing 15 replies - 1 through 15 (of 15 total)
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