Support » Plugin: WooCommerce » Damsel in distress! My cart has disappeared :(

  • Resolved olga1


    Hi there

    My website has been working merrily along with 3 years with Woocommerce but all of a sudden my Cart option has disappeared so my customers can’t buy anything.

    I’ve deactivated most plugins but nothing seems to be fixing the issue.

    Any ideas? Please help – I have spend hours on this and a little lost…


Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Mike Jolley


    Thanks Mike and apologies, I don’t use this forum much.

    The system code is:

    ### Environment ###

    Home URL:
    Site URL:
    WC Version: 2.1.3
    WC Database Version: 2.1.3
    WP Version: 4.5.2
    WP Multisite Enabled: No
    Web Server Info: Apache
    PHP Version: 5.5.35
    MySQL Version: Warning: mysql_get_server_info(): No such file or directory in /homepages/42/d227741268/htdocs/app517438619/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php on line 50

    Warning: mysql_get_server_info(): A link to the server could not be established in /homepages/42/d227741268/htdocs/app517438619/wp-content/plugins/woocommerce/includes/admin/views/html-admin-page-status-report.php on line 50
    WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
    WP Debug Mode: No
    WP Language: Default
    WP Max Upload Size: 64 MB
    PHP Post Max Size: 6 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    SUHOSIN Installed: No
    WC Logging: Log directory is writable.
    Default Timezone: Default timezone is UTC
    fsockopen/cURL: Your server has fsockopen and cURL enabled.
    SOAP Client: Your server has the SOAP Client class enabled.
    WP Remote Post: wp_remote_post() was successful – PayPal IPN is working.

    ### Locale ###

    decimal_point: .

    ### Plugins ###

    Installed Plugins: All In One SEO Pack by Michael Torbert version 2.1.5
    Black Studio TinyMCE Widget by Black Studio version 1.3.0
    Captain Favicon by Captain Theme version 1.1
    Contact Form 7 by Takayuki Miyoshi version 3.8
    Responsive Add Ons by CyberChimps version 1.0.5
    Social Media Widget by Blink Web Effects version 4.0.2
    UpdraftPlus – Backup/Restore by UpdraftPlus.Com
    DavidAnderson version 1.11.12
    Widget Logic by Alan Trewartha version 0.57
    WooCommerce Menu Cart by Jeremiah Prummer
    Ewout Fernhout version 2.5.7
    WooCommerce UK Counties by Lee Willis version 1.1
    WooCommerce by WooThemes version 2.1.3
    WordPress SEO by Joost de Valk version 1.4.25

    ### Settings ###

    Force SSL: No

    ### WC Pages ###

    Shop Base: #92 – /shop
    Cart: #94 – /cart
    Checkout: #96 – /checkout
    My Account: #98 – /my-account

    ### WC Taxonomies ###

    Order Statuses: cancelled (cancelled)
    completed (completed)
    failed (failed)
    on-hold (on-hold)
    pending (pending)
    processing (processing)
    refunded (refunded)

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Theme Name: Responsive
    Theme Version:
    Author URL:

    ### Templates ###

    Template Overrides: No overrides present in theme.

    Plugin Author Mike Jolley


    Oh my, Mike. Did you see that error message somewhere on my site?

    So, if I just change the ‘theme’ – does this wreck everything e.g. Widget information etc. or is it seamless?

    This feels like an episode of Star Trek to me as I am def going into unknown territories 🙂

    (I so appreciate you coming back to me!)

    Plugin Author Mike Jolley


    Yes, thats a javascript on all of your pages. Your theme is not compatible with the new version of jquery in WordPress 4.5, so you can either update that, or consider a new one.

    You’ll need to re-add widgets if you switch.

    Thanks – scary stuff….so here I go! lol

    I updated the theme but no joy there. Think I’ll have to pick another and see how that goes…:(

    Plugin Author Mike Jolley


    It’s working now.

    Thank you so much! You’re my super-hero!!

Viewing 9 replies - 1 through 9 (of 9 total)
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