Damaged PDFs

  • Resolved orla76

    (@orla76)


    3 years, 4 months ago

    Hi there,

    Love your plugin thank you.

    I’m having an issue with the downloaded PDFs as they are all coming though as damaged. I get this notice when I try to open them in Adobe and Apple Preview.

    Do you have any idea why this is happening?

    “Adobe Acrobat could not open ‘DDWA-Autism-Handbook-2020.pdf’ because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded).”

    “The file “DDWA-Autism-Handbook-2020.pdf” could not be opened.
    It may be damaged or use a file format that Preview doesn’t recognise.”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • neznambg

    (@neznambg)

    3 years, 4 months ago

    Hi,

    I was able to download the PDF and then open it both in Adobe Reader and the Edge browser. Everything worked as expected, the file was ok, not corrupted. So, it seems you were able to resolve your issue.
    I have a similar problem like the one you described with this plugin and this is why your report caught my attention.

    Thread Starter orla76

    (@orla76)

    3 years, 4 months ago

    Hey 🙂
    I actually ended up removing the plugin and using a different one cause it was so hit and miss. It only worked about 50% of the time. I used this plugin instead:
    https://wordpress.org/plugins/download-after-email
    Works slightly differently but does the same thing. Give it a try.

    neznambg

    (@neznambg)

    3 years, 4 months ago

    Hi,
    thank you for the info. I will give it a try.

    Plugin Contributor gopiplus

    (@gopiplus)

    3 years, 3 months ago

    Please try latest version 3.0

Viewing 4 replies - 1 through 4 (of 4 total)
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