Title: Damaged File
Last modified: June 29, 2022

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# Damaged File

 *  Resolved [bethimc](https://wordpress.org/support/users/bethimc/)
 * (@bethimc)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/damaged-file/)
 * Hello,
 * This is an identical issue to one posted about 3 months ago, but there was no
   resolution.
 * Acrobat files, mostly from older uploads, are giving us an error message that
   states:
 * > Adobe Acrobat could not open ‘160621.pdf’ because it is either not a supported
   > file type or because the file has been damaged (for example, it was sent as
   > an email attachment and wasn’t correctly decoded)
 * The link to the file is [https://[domain.org]/wp-content/dlm_uploads/2016/07/16021.pdf](https://[domain.org]/wp-content/dlm_uploads/2016/07/16021.pdf).
 * When I download the file directly from the server using FTP, the file is fine.
 * I am unable to provide direct links as this is a password protected website with
   sensitive information. You must be logged in to download these files.
 * We have seen this issue before — a LOT — and this site has over 3500 files and
   I can’t keep fixing them all every time. Right now, about half are broken — everything
   from mid 2016 back to the start in 2013.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fdamaged-file%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [beatrice12](https://wordpress.org/support/users/beatrice12/)
 * (@beatrice12)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/damaged-file/#post-15784041)
 * Hello [@bethimc](https://wordpress.org/support/users/bethimc/),
 * Thanks for reaching out to us!
 * Can you please send us a link and one of your Adobe files so we can take a look.
   If you do no want to share it here please send it through our contact form [here](https://www.download-monitor.com/contact/).
 * Warm regards,
    Beatrice.
 *  Thread Starter [bethimc](https://wordpress.org/support/users/bethimc/)
 * (@bethimc)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/damaged-file/#post-15785431)
 * Hello [@beatrice12](https://wordpress.org/support/users/beatrice12/),
 * I am asking permission from my client to grant you temporary access to their 
   member area. and will contact you via the contact form once I have an answer 
   from them.
 * Beth

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Damaged File’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [bethimc](https://wordpress.org/support/users/bethimc/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/damaged-file/#post-15785431)
 * Status: resolved