CyberChimp theme not supported - use at your own risk! (5 posts)

  1. Trible
    Posted 8 months ago #

    This theme looked great... at first glance. Once I selected to use a static page for my front page, well, that's when I started having issues.

    I was able to remove the sidebar and use full page view... but, not able to center my video, nor would it accept my increased size for the responsive video to be displayed. My video would only use about 2/3 of the page, but it should have displayed as full page width.

    Went in search of help with this issue, that's when I noticed just how many support questions have been left unanswered.

    Reviewed the PRO version only to find dead links... PLUS, no means of contacting the person(s) who created the PRO theme.

    Disappointing to say the least. Will be uninstalling this theme and NEVER looking at another CyberChimp theme again. I do NOT appreciate my time being wasted.

  2. OffMyChess
    Posted 8 months ago #

    We basically just wrote opposite reviews haha.

    You obviously didn't read the part saying: "Official support forum (http://cyberchimps.com/forum/free/responsive/)"

    You said: "Reviewed the PRO version only to find dead links... PLUS, no means of contacting the person(s) who created the PRO theme." --- is this a joke?

    If ur using the PRO version... why wouldn't you just sign up for your free 30 day trial and get help from them directly? Or visit the PRO forums?

    Should probably read stuff before you give bad reviews, just saying.

  3. Trible
    Posted 8 months ago #

    I went to your website to view the Pro version with intent of purchasing... until I found the dead links then was unsuccessful at communicating with you there on your contact page.

    Given your sarcastic response here to my poor rating shows me that I made the right decision to use another theme instead.

  4. Trible: That person is not the author. Authors that reply to reviews here get a special colorful tag under their name. You'll notice it.

  5. OffMyChess
    Posted 7 months ago #

    First of all, I am not the author. CyberChimps has always helped me when I ran into problems though, and it has been easy to contact them with my issues (which the problems are generally from my lack of knowledge on certain WordPress how-to's).

    I was simply saying that you should read things.. like the thing saying, "Official support forum (http://cyberchimps.com/forum/free/responsive/)" on the homepage of the theme... or like you confusing me as the author... had you read, "We basically just wrote opposite reviews haha." you would have understood that, with or without the "author" tag.

    Second, you said you were searching the PRO forum on their website, but you had not yet purchased. Ummm... isn't that impossible?

    I think it's pretty apparent where you went wrong... READING.


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