Support » Plugin: Gravity Forms ConnectWise Add-On » CW Plugin – Recreate This

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  • Plugin Author prontotools


    Hey there!

    In the feed settings page, Service Ticket details section, you can see the available ConnectWise fields to map to. For anything that isn’t there you can include as merge tags in the Initial Description.

    You can find those merge tags by clicking the little box to the right of the Initial Description field. In that field you could include labels as well, for example:

    Shipping location: {Ship to SNS or Client? Location? 1.8}


    Let me know if that helps or if I can clarify anything.


    Thanks Cory, couple more questions please.

    1) How does the company field work? you type something and it will try to best-guess the CW company or is there any way to get a company dropdown/picker?

    2) In my example i have some repeating sections that you can hide/expand. Is something like that possible?

    3) Do you have development services? if say we wanted to hire someone to re-create our form?


    Plugin Author prontotools


    Sure thing.

    1. Currently the plugin tries to find an existing company in ConnectWise by company ID. It’s admittedly not the most bulletproof solution to match duplicates. We’re working on a newer version now which will try to make a match based on the contacts name and/or email address.

    2. It looks like you could create repeater fields with this Gravity Forms add on: (keep in mind this ConnectWise integration only works with Gravity Forms)

    3. We sure do! Our sister agency Pronto Marketing provides website development and management services as well as a suite of premium marketing programs. You can learn more at

    Let me know if you have any other questions. Happy to help.


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