Be advised this company will hang on to your money even if you email them as soon as your subscription renews. We decided not to use bbPress and thus did not have a need for their plugin. We forgot to cancel the subscription, received no notice of the upcoming renewal, and despite emailing them as soon as the renewal went through, they refused to issue a refund. Most honest businesses I know would extend this courtesy, but not Aspen Grove. Worse, instead of giving an honest answer as to why (even “we choose not to make any exceptions” would have been acceptable), they gave a B.S. line about it being due to the digital nature of their product. Let’s be serious – no money apart from a credit card fee was spent by Aspen Grove because my subscription renewed, and I would have happily taken a partial refund if this was a concern. I have no idea how well their plugin works, but I can tell how their customer service works!
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