Support » Plugin: Inline Image Upload for BBPress » Cut-throat Customer Service

  • Be advised this company will hang on to your money even if you email them as soon as your subscription renews. We decided not to use bbPress and thus did not have a need for their plugin. We forgot to cancel the subscription, received no notice of the upcoming renewal, and despite emailing them as soon as the renewal went through, they refused to issue a refund. Most honest businesses I know would extend this courtesy, but not Aspen Grove. Worse, instead of giving an honest answer as to why (even “we choose not to make any exceptions” would have been acceptable), they gave a B.S. line about it being due to the digital nature of their product. Let’s be serious – no money apart from a credit card fee was spent by Aspen Grove because my subscription renewed, and I would have happily taken a partial refund if this was a concern. I have no idea how well their plugin works, but I can tell how their customer service works!

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @aspengrovestudios You know, rather than reporting this review you could just reply in a reconciliatory, professional and amicable way. That works out well almost every time.

    Reporting a review that you do not like to the forum moderators? Not so much.

    *Drinks coffee, so good.*

    You upsell your “pro” plugin. I know that because on your plugin page it says this.

    A pro version with the following additional features is also available:

    I left out the link.

    That means you invited anyone to leave a review about that experience. You use the plugin page here to upsell and you opened that door.

    Let’s look at the review text.

    Cut-throat Customer Service

    That’s not nice but as it goes, not too bad either.

    Paragraph breaks would help this review.

    Be advised this company will hang on to your money even if you email them as soon as your subscription renews. We decided not to use bbPress and thus did not have a need for their plugin. We forgot to cancel the subscription, received no notice of the upcoming renewal, and despite emailing them as soon as the renewal went through, they refused to issue a refund.

    If that’s the case then the former customer should engage their payment service. Their mileage may vary.

    Most honest businesses I know would extend this courtesy, but not Aspen Grove. Worse, instead of giving an honest answer as to why (even “we choose not to make any exceptions” would have been acceptable), they gave a B.S. line about it being due to the digital nature of their product.

    That part is not bad and while I do admire a company holding the line, it does result in feedback like this one. Fair.

    The refund policy is here BTW. Scroll down to number 07, it starts there.

    https://wpzone.co/legal/

    Continuing on.

    Let’s be serious – no money apart from a credit card fee was spent by Aspen Grove because my subscription renewed, and I would have happily taken a partial refund if this was a concern. I have no idea how well their plugin works, but I can tell how their customer service works!

    That’s feedback. That’s the opinion of the person who left this review and you know, that’s legitimate.

    *Finished late coffee*

    Please do not report this review again.

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