Support » Theme: Customizr » Customizr Slider Image Not Displaying

  • I have several pages where I use a slider but the image isn’t displaying. Instead it shows a gray box the dimensions of the slider. I’ve tried:

    * clearing the cache
    * deleting browser history
    * deactivating all plug-ins
    * reverting to both Customizr and Customizr-Pro instead of our child theme

    Nothing I’ve tried has made the image display. The page link is to one such page.

    I don’t believe it’s because I only have one image, because in the past one-image sliders have displayed just fine. But I can’t figure out what is causing this.

    Any ideas? Thanks!

    System info:

    # SITE_URL: https://www.ben-hur.com
    # HOME_URL: https://www.ben-hur.com
    # IS MULTISITE : No

    # ACTIVE THEME : Customizr Child Theme 0.1
    # PARENT THEME : Customizr Pro 2.1.45
    # WP VERSION : 5.3.2
    # PERMALINK STRUCTURE : /%postname%/

    # ACTIVE PLUGINS :
    Akismet Anti-Spam: 4.1.3
    API KEY for Google Maps: 1.2.0
    Broken Link Checker: 1.11.11
    Column Shortcodes: 1.0
    Delightful Downloads: 1.6.6
    Donorbox Donation Form: 7.1.2
    Easy Footnotes: 1.1.4
    Envira Gallery Lite: 1.7.7
    Google Analytics Dashboard for WP (GADWP): 6.0.2
    Login LockDown: v1.8.1
    PayPal Donations: 1.9.5
    Raw HTML: 1.6.2
    Really Simple SSL: 3.2.9
    Shortcodes Ultimate: 5.7.0
    ShortPixel Image Optimizer: 4.16.1
    Social Media and Share Icons (Ultimate Social Media): 2.5.1
    The Events Calendar: 5.0.2
    UpdraftPlus – Backup/Restore: 1.16.22
    Widgets On Pages: 1.4.0
    WP Google Search: 1.0.8
    WP Super Cache: 1.7.1
    Yoast SEO: 13.1

    PHP Version: 7.2.24
    MySQL Version: 5.7.28-log
    Web Server Info: Apache

    WordPress Memory Limit: 40MB
    PHP Memory Limit: 256M
    PHP Upload Max Size: 64M
    PHP Post Max Size: 65M
    PHP Upload Max Filesize: 64M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes
    WP_DEBUG: Disabled

    Show On Front: page
    Page On Front: Home (#1305)
    Page For Posts: Blog (#2209)

    The page I need help with: [log in to see the link]

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Viewing 7 replies - 1 through 7 (of 7 total)
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