Title: Customizer/Header still not working
Last modified: September 1, 2016

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# Customizer/Header still not working

 *  Resolved [Sinnome](https://wordpress.org/support/users/sinnome/)
 * (@sinnome)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/customizerheader-still-not-working/)
 * This has been months, and months of research, I’ve had WordPress Updates come
   and go and no fix..
 * I’m trying to get a select few of my websites working ( not all of my websites
   are affected )since Customizer and the Header ( once worked ) pages have been
   serving up blank pages. Those pages do not hang, it just goes right to a blank
   page.
 * When I used chrome as the browser it did render a 500 error.
 * My other websites hosted on the same server work perfectly.
    - Disabling all plugins
    - Removing the entire plugins directory by renaming
    - Switching to a different web browser that has no installed extensions
    - Switched themes to 2015 or even paid themes, no luck!
    - Changed folders to 755
    - Searched error logs via FTP and CPanel
    - Re-installed WordPress with latest update(s)
    - Increased memory limit to PHP
    - Replaced TinyMCE
    - Downloaded latest WP and re-installed core files/folders
 * Others have suggested:
    - Changing the wp-theme (and its subdirectories), so their group membership 
      is “www-data” and changing the group permissions for those directories to 
      read, write, and execute
    - Modifying wp-config.php by changing
    - define(‘DISALLOW_FILE_EDIT’,true); to be false.
    - Changing my .htaccess file to allow access to wp-config.php
 * I have contacted my hosting provider, all they suggested was to hire someone….
 * Any new suggestions will be appreciated,
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Sinnome](https://wordpress.org/support/users/sinnome/)
 * (@sinnome)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/customizerheader-still-not-working/#post-7576727)
 * Update,
 * It seems that I have three websites that are doing this. They are on separate
   servers. All currently updated to WordPress 4.5.3
 * One the Visual editor when creating a new post doesn’t work, yet the Customizer
   still works.
 * On another the Customizer doesn’t work, nor does the Visual Editor with new post
   creation.
 * The third, Visual editor kinda works, Customizer/header page does not.
 * All were created at different times, two were created years before WordPress 
   4+ was introduced and the last was just created in May of this year.
 * Also I’m dealing with two hosting companies, one has replied saying it’s a scripting
   error,and still working on the issue. While the other immediately washed their
   hands of the issue as stated above in the original post.
 *  Thread Starter [Sinnome](https://wordpress.org/support/users/sinnome/)
 * (@sinnome)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/customizerheader-still-not-working/#post-7576796)
 * Here’s the solution!
 * [Fatal error on Appearance > Customise ](https://wordpress.org/support/topic/fatal-error-on-appearance-customise)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customizer/Header still not working’ is closed to new replies.

## Tags

 * [header](https://wordpress.org/support/topic-tag/header/)
 * [Themes](https://wordpress.org/support/topic-tag/themes/)
 * [visual editor](https://wordpress.org/support/topic-tag/visual-editor/)

 * 2 replies
 * 1 participant
 * Last reply from: [Sinnome](https://wordpress.org/support/users/sinnome/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/customizerheader-still-not-working/#post-7576796)
 * Status: resolved

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