Customizer window empty

  • jamesfindon

    (@jamesfindon)


    7 years ago

    In recent weeks, we noticed that the our header image vanished. We tried replacing it in the customizer, but it didn’t work. Now, the customizer window is empty.

    When I inspect the page, I get the following errors in the console:

    JQMIGRATE: Migrate is installed, version 1.4.1
    customize.php?return=%2Fwp-admin%2Fthemes.php:1493 Uncaught ReferenceError: wp is not defined
    at customize.php?return=%2Fwp-admin%2Fthemes.php:1493
    customize.php?return=%2Fwp-admin%2Fthemes.php:1507 Uncaught ReferenceError: wp is not defined
    at customize.php?return=%2Fwp-admin%2Fthemes.php:1507
    czr-control-base.min.js?ver=3.3.7:16 Uncaught TypeError: Cannot read property ‘expanded’ of undefined
    at f.initialize (czr-control-base.min.js?ver=3.3.7:16)
    at f.e.Class (load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:7)
    at f [as constructor] (load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:7)
    at f [as constructor] (load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:7)
    at new f (load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:7)
    at Object.<anonymous> (load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:11)
    at Function.each (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:2)
    at HTMLDocument.<anonymous> (load-scripts.php?c=0&load[]=underscore,customize-base,wp-a11y,wp-util,customize-controls,jquery-ui-…:11)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:2)
    bauhaus-customizer.js?ver=2.1:69 Uncaught ReferenceError: WPtouchCustomizer is not defined
    at doBauhausCustomizerReady (bauhaus-customizer.js?ver=2.1:69)
    at bauhaus-customizer.js?ver=2.1:79
    at dispatch (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:3)
    at r.handle (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.7.3:3)

    Website is: http://www.london-athletics.com

    Debugging this is above my level of expertise, so I would really apprecaite some help in how to solve this problem.

    Many thanks,

    James.

Viewing 1 replies (of 1 total)
  • Denzel Chia

    (@denzel_chia)

    7 years ago

    Hi,

    Please use the following troubleshooting steps.

    Check your software version.

    1 ) Check if you are using latest Hueman and Hueman Addons plugin, Update them if you are not using latest version.

    Next step is to check for plugin conflict.

    1) If you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings.

    2) Proceed to disable one plugin at a time, clear browser history and re-visit your customizer. Check if it’s working properly.

    Do this until you find the plugin that’s causing this issue, please replace with an alternative plugin.

    Thank you

Viewing 1 replies (of 1 total)
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