Title: Customizer problem
Last modified: July 26, 2018

---

# Customizer problem

 *  [BJ_Bundy](https://wordpress.org/support/users/bj_bundy/)
 * (@bj_bundy)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/customizer-problem-3/)
 * Hi,
 * every time I change something through the customizer an error message comes up,
   saying I should try again in afew seconds but nothings changes. Somethime the
   changes are saved, sometimes not.
 * Other themes do not make this problem.
 * I deactivated all plugins, but the error still appears.
 * Got the latest wordpress (4.9.7.).
 * Any idea what the problem can be?
 * Best regards, Björn
 * PS: Where can I delete the settings made in the customizer? Every time I delete
   the theme through my ftp program and make a new instal, the previous settings
   are still active in the customizer.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomizer-problem-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [BJ_Bundy](https://wordpress.org/support/users/bj_bundy/)
 * (@bj_bundy)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/customizer-problem-3/#post-10529884)
 * Another problem is btw. that if I want to change the images in the theme, the
   media gallery won’t load. The pics are available, other themes show them, but
   Primo Lite don’t.
 *  Thread Starter [BJ_Bundy](https://wordpress.org/support/users/bj_bundy/)
 * (@bj_bundy)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/customizer-problem-3/#post-10529953)
 * I just made a completely new and fresh instal. The problem still exists …

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customizer problem’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/primo-lite/1.4/screenshot.jpg)
 * Primo Lite
 * [Support Threads](https://wordpress.org/support/theme/primo-lite/)
 * [Active Topics](https://wordpress.org/support/theme/primo-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/primo-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/primo-lite/reviews/)

 * 2 replies
 * 1 participant
 * Last reply from: [BJ_Bundy](https://wordpress.org/support/users/bj_bundy/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/customizer-problem-3/#post-10529953)
 * Status: not resolved