Hello @jeredemartino
Sorry for the inconvenience!
Can you share the critical error message so that we can take a look and get back to you?
Do ensure you have the latest version of the Astra theme, WordPress 5.8 and PHP 7.4 or above.
If the issue still persists, do share the error message so that we can help you out accordingly.
Looking forward to hearing from you.
I’ll try that plugin, but I don’t understand how it helps. Can you tell me more?
About the Error message: “Ha habido un error crítico en esta web. Por favor, comprueba la bandeja de entrada del correo electrónico del administrador de tu sitio para obtener instrucciones.” (TRANSLATED: There has been a critical error on this website. Please check your site administrator’s email inbox for instructions. )
I made a staging version of my web and tried there uploading the latest astra (not updated from wp dashboard, I loaded a zip this time) and error persist.
The plugin ( https://wordpress.org/plugins/classic-widgets ) works. The problems updating Astra still there, but at least I can use Peronalizer again. Thanks a lot!
I’m in contact with Astra team, so I hope we can find a solution to the updating fail.
[Edit] Last time I tried updating Astra I got this info by WP on my Inbox:
WordPress versión 5.8
Tema actual: Astra – Child (versión 2.6.0)
Plugin actual: (versión )
PHP versión 7.4.16
Detalles del error
==================
Se ha producido un error del tipo E_ERROR en la línea 449 del archivo /home/c2270225/public_html/qdg-stagin/wp-content/themes/astra/inc/extras.php. Mensaje de error: Uncaught Error: Class ‘Astra_Icons’ not found in /home/c2270225/public_html/qdg-stagin/wp-content/themes/astra/inc/extras.php:449
Stack trace:
#0 /home/c2270225/public_html/qdg-stagin/wp-content/themes/astra-child/functions.php(90): require_once()
#1 /home/c2270225/public_html/qdg-stagin/wp-settings.php(546): include(‘/home/c2270225/…’)
#2 /home/c2270225/public_html/qdg-stagin/wp-config.php(113): require_once(‘/home/c2270225/…’)
#3 /home/c2270225/public_html/qdg-stagin/wp-load.php(50): require_once(‘/home/c2270225/…’)
#4 /home/c2270225/public_html/qdg-stagin/wp-admin/admin.php(34): require_once(‘/home/c2270225/…’)
#5 /home/c2270225/public_html/qdg-stagin/wp-admin/themes.php(10): require_once(‘/home/c2270225/…’)
#6 {main}
thrown
I also tried installing Astra 3.6.4 and problems persists.
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This reply was modified 3 years, 11 months ago by
jeredemartino. Reason: Add information about the Critical Error
Hi @jeredemartino,
I noticed that your opened ticket had already been answered by our agent but you haven’t replied to it. Please kindly reply to the ticket if you still need any assistance from us.
Kind regards,
Herman 🙂