Title: Customizer not loading under any theme
Last modified: July 29, 2020

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# Customizer not loading under any theme

 *  [joeymbf2020](https://wordpress.org/support/users/joeymbf2020/)
 * (@joeymbf2020)
 * [6 years ago](https://wordpress.org/support/topic/customizer-not-loading-under-any-theme/)
 * Hi guys,
 * recently switched hosting providers and uploaded my backup to my new file system.
 * Everything is working perfectly except for when I try to access customizer.
 * I am getting an error:
 * nav-menu.min.js?ver=5.4.2:2 Uncaught ReferenceError: columns is not defined
    
   at Object.initToggles (nav-menu.min.js?ver=5.4.2:2) at Object.init (nav-menu.
   min.js?ver=5.4.2:2) at HTMLDocument.<anonymous> (nav-menu.min.js?ver=5.4.2:2)
   at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:
   2) at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-
   core,jquery-migrate&ver=5.4.2:2) at Function.ready (load-scripts.php?c=0&load[
   chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:2) at HTMLDocument.J (load-scripts.
   php?c=0&load[chunk_0]=jquery-core,jquery-migrate&ver=5.4.2:2)
 * Nothing in customizer will load due to this issue, which is to be expected. Not
   sure how this issue has happened because everything was fine before the host 
   switch and I loaded these files and DB with no issues on my previous host to 
   check they were working correctly.
 * I have attempted the following:
 * disabled all plugins
    reinstalled theme reinstalled WordPress latest version
 * Any guidance at this point would be appreciated, thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * (@binarywc)
 * [6 years ago](https://wordpress.org/support/topic/customizer-not-loading-under-any-theme/#post-13188164)
 * Without a link to your website we can’t really provide help here. Beyond suggesting
   that you use the health check plugin [https://wordpress.org/plugins/health-check/](https://wordpress.org/plugins/health-check/)
   to confirm that it’s actually the theme causing the problem and not one of your
   plugins.
 * If you’re using a premium theme you’ll need to contact the theme developer.
 *  Thread Starter [joeymbf2020](https://wordpress.org/support/users/joeymbf2020/)
 * (@joeymbf2020)
 * [6 years ago](https://wordpress.org/support/topic/customizer-not-loading-under-any-theme/#post-13189379)
 * Hi Davood,
 * Sorry for the late reply.
 * I have tried health check to no avail. I initially thought it was a theme issue
   and I have reached out to divi support and they have said its a WordPress issue.
 * I have tested customizer on different themes and the same problem exists. I have
   tried it with all plugins deactivated and that still doesn’t solve the problem.
 * [https://millbrookbusinessfinance.com/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php%3Fplugin_status%3Dall%26paged%3D1%26s](https://millbrookbusinessfinance.com/wp-admin/customize.php?return=%2Fwp-admin%2Fplugins.php%3Fplugin_status%3Dall%26paged%3D1%26s)
 * Site link as requested, I’m gonna have to give you remote access right? How can
   I do that confidentially?
 *  [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * (@binarywc)
 * [6 years ago](https://wordpress.org/support/topic/customizer-not-loading-under-any-theme/#post-13191132)
 * No, we do not take access here on wp.org that is against forum policy. Unfortunately,
   Divi is a premium theme and we can not provide support for it here. I guarantee
   you this is not a WordPress issue though. It could be a conflict with your php
   version. make sure you are using php 7.1 or later. That is the most I will be
   able to do to help you. You will need to check with your host and make sure you’re
   using a recent version of php and if you are you will need to figure it out with
   Divi support.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Customizer not loading under any theme’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [Davood Denavi](https://wordpress.org/support/users/binarywc/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/customizer-not-loading-under-any-theme/#post-13191132)
 * Status: not resolved

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