Title: Customizer does not respond
Last modified: August 31, 2016

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# Customizer does not respond

 *  [jzong002](https://wordpress.org/support/users/jzong002/)
 * (@jzong002)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/)
 * When I try to use the customizer almost nothing responds
    -the upload buttons
   don’t’ respond when clicked -Toggle switches (ex. page title-> show this page
   by default On/Off) are not clickable -any changes made via drop-down, radial 
   buttons, or textfield do not prompt the option to save changes -the tabs widgets,
   site identity, and menus work as they should
 * Other Notes
    No plugins were active during this time I am on a multinetwork, 
   multisite system

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Kevin](https://wordpress.org/support/users/jx-3p/)
 * (@jx-3p)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934480)
 * In general, I don’t think it’s recommended to edit the theme through the “Customize”
   option. Many theme options aren’t available there, and I usually run into the
   same issue as you, where the changes don’t take effect after I’ve been using 
   it for awhile.
 * I find that the best way to edit the theme is to open the page you’re editing
   in another tab, use the Appearance >Theme Options Page, and just do a refresh
   on the page whenever you make changes to it in the admin area.
 *  Thread Starter [jzong002](https://wordpress.org/support/users/jzong002/)
 * (@jzong002)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934539)
 * Theme options is not an option for this theme….at least on my screen
 * I only have:
    Themes Customize Widgets Menus
 *  [Kevin](https://wordpress.org/support/users/jx-3p/)
 * (@jx-3p)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934547)
 * Did you also install the Virtue / Pinnacle ToolKit in the recommended plugin 
   section? If you don’t have that installed, then you cant access those options.
 *  Thread Starter [jzong002](https://wordpress.org/support/users/jzong002/)
 * (@jzong002)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934548)
 * I didn’t. I have installed the plugin.
 * However, now when I attempt to edit in the Theme Options section there are simply
   no options. I can see each section title(site header, logo options,page title,
   etc) but nothing pops up in the right half of the screen (its just a big empty
   white space). I can hover over the section titles but they don’t seem to respond
   to clicking.
 * The save and reset links work.
 *  [Kevin](https://wordpress.org/support/users/jx-3p/)
 * (@jx-3p)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934549)
 * That’s very strange. I’ve never encountered that before.
 * I would probably start by going through my plugins and deactivating them one 
   by one to see if there’s one that’s causing the problem. Maybe something like
   that is causing this problem in the admin area.
 *  Thread Starter [jzong002](https://wordpress.org/support/users/jzong002/)
 * (@jzong002)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934550)
 * I tried deactivating everything (why I originally had the toolkit turned off).
   Do you think it has something to do the multisite multinetwork setup?
 *  [Kevin](https://wordpress.org/support/users/jx-3p/)
 * (@jx-3p)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934558)
 * No, I don’t see any reason why a multisite setup would cause this issue. I don’t
   really have any idea why this is happening. I’m sure someone more experience 
   than me will have some input soon enough.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Customizer does not respond’ is closed to new replies.

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## Tags

 * [menu](https://wordpress.org/support/topic-tag/menu/)
 * [multinetwork](https://wordpress.org/support/topic-tag/multinetwork/)
 * [multisite](https://wordpress.org/support/topic-tag/multisite/)
 * [site identity](https://wordpress.org/support/topic-tag/site-identity/)
 * [widget](https://wordpress.org/support/topic-tag/widget/)

 * 7 replies
 * 2 participants
 * Last reply from: [Kevin](https://wordpress.org/support/users/jx-3p/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/customizer-does-not-respond/#post-6934558)
 * Status: not resolved