Title: Customize trouble Last modified: October 11, 2018 --- # Customize trouble * [akshayshetty](https://wordpress.org/support/users/akshayshetty/) * (@akshayshetty) * [7 years, 8 months ago](https://wordpress.org/support/topic/customize-trouble/) * Hello everyone, I am facing this issue from past 1 week. I am unable to customize my website. Everytime I press the customize option there is just a blank screen with just a widget option. I have tried deactivating all my plugins but that didn’t work either. I am using the theme Ocean WP and when I change the theme the customize option works fine but I don’t wish to change the theme. Can someone please help me. * Note: I am not a coder and I don’t have any experience in coding so if you can please explain me in layman terms that would be great * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomize-trouble%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 6 replies - 1 through 6 (of 6 total) * [LesTexas60](https://wordpress.org/support/users/lestexas60/) * (@lestexas60) * [7 years, 8 months ago](https://wordpress.org/support/topic/customize-trouble/#post-10773252) * Have you read the Read this area at the top of this forum. PHP and Memory requirements are a common issue that make the screens freeze. * [Amit Singh](https://wordpress.org/support/users/apprimit/) * (@apprimit) * [7 years, 8 months ago](https://wordpress.org/support/topic/customize-trouble/#post-10773361) * Hello Akshay, * Follow the steps to fix the issue. * 1. Upgrade your PHP version if it is not PHP 7. 2. Increase memory limit to 256MB – [Increase Memory Limit](https://docs.oceanwp.org/article/56-increasing-memory-limit-to-php) 3. If the above steps don’t help, try disabling/enabling plugin one by one and check the site. * Thread Starter [akshayshetty](https://wordpress.org/support/users/akshayshetty/) * (@akshayshetty) * [7 years, 8 months ago](https://wordpress.org/support/topic/customize-trouble/#post-10777473) * Hello guys, I have already update my php version and the memory limit is also at 256 MB. The customizer still doesnt work. I am getting a debug error when I tried to inspect it * Uncaught TypeError: data.value.indexOf is not a function at eval (eval at m. template (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,wp- a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable, jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax- response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia- models,moxiejs,plupload,wp-plupload&ver=4.9.8:14), :25:25) at Function. m.each.m.forEach (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore, wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable, jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax- response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia- models,moxiejs,plupload,wp-plupload&ver=4.9.8:14) at eval (eval at m.template( load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp- util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-& load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response, jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs, plupload,wp-plupload&ver=4.9.8:14), :23:4) at c (load-scripts.php? c=1&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core, jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable, jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists, postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload& ver=4.9.8:14) at load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore, wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable, jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax- response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia- models,moxiejs,plupload,wp-plupload&ver=4.9.8:17 at f.renderContent (load-scripts. php?c=1&load[]=heartbeat,customize-base,customize-controls,customize-widgets, thickbox,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,&load[]=accordion, customize-nav-menus,imgareaselect,customize-models,customize-views,mce-view,image- edit,media-grid,wp-api,updates,quick&load[]=tags,wplink,jquery-ui-position,jquery- ui-menu,jquery-ui-autocomplete,media-upload&ver=4.9.8:4) at Object. (load-scripts.php?c=1&load[]=heartbeat,customize-base,customize-controls,customize- widgets,thickbox,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,&load[] =accordion,customize-nav-menus,imgareaselect,customize-models,customize-views, mce-view,image-edit,media-grid,wp-api,updates,quick&load[]=tags,wplink,jquery- ui-position,jquery-ui-menu,jquery-ui-autocomplete,media-upload&ver=4.9.8:4) at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,wp-a11y, wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-& load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response, jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs, plupload,wp-plupload&ver=4.9.8:2) at Object.add [as done] (load-scripts.php?c =1&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core, jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable, jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists, postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload& ver=4.9.8:2) at Function. (load-scripts.php?c=1&load[]=heartbeat,customize- base,customize-controls,customize-widgets,thickbox,jquery-ui-slider,jquery-touch- punch,iris,wp-color-picker,&load[]=accordion,customize-nav-menus,imgareaselect, customize-models,customize-views,mce-view,image-edit,media-grid,wp-api,updates, quick&load[]=tags,wplink,jquery-ui-position,jquery-ui-menu,jquery-ui-autocomplete, media-upload&ver=4.9.8:4) customize.php?url=http%3A%2F%2Fwww.theweeklyjugaad. com%2F:2404 Uncaught TypeError: Cannot read property ‘search’ of undefined at HTMLDocument. (customize.php?url=http%3A%2F%2Fwww.theweeklyjugaad. com%2F:2404) at HTMLDocument.dispatch (load-scripts.php?c=1&load[]=jquery-core, jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery- ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone, wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode, utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:3) at HTMLDocument. r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,wp- a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable, jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax- response,jquery-color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia- models,moxiejs,plupload,wp-plupload&ver=4.9.8:3) at Object.trigger (load-scripts. php?c=1&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui- core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable, jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists, postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload& ver=4.9.8:3) at Object.a.event.trigger (load-scripts.php?c=1&load[]=jquery-core, jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery- ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone, wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,shortcode, utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver=4.9.8:9) at y (load- scripts.php?c=1&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util, jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[] =ui-draggable,jquery-ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery- color,wp-lists,postbox,nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs, plupload,wp-plupload&ver=4.9.8:4) at XMLHttpRequest.c (load-scripts.php?c=1&load[] =jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery- ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery- ui-droppable,backbone,wp-backbone,wp-ajax-response,jquery-color,wp-lists,postbox, nav-menu,shortcode,utils,me&load[]=dia-models,moxiejs,plupload,wp-plupload&ver =4.9.8:4) * Can you please take a look at it and provide me with a possible solution. Thank you * [Amit Singh](https://wordpress.org/support/users/apprimit/) * (@apprimit) * [7 years, 8 months ago](https://wordpress.org/support/topic/customize-trouble/#post-10777937) * Did you try to disable/enable the plugins one by one and reload your site? let me know If it doesn’t help you. * Switch to default twentysixteen theme and check customizer is working or not? * [martinufl](https://wordpress.org/support/users/martinufl/) * (@martinufl) * [7 years, 8 months ago](https://wordpress.org/support/topic/customize-trouble/#post-10778107) * If I switch to twentysixteen there is no content on either page. However, if I switch to customify as an example, it shows proper content on the respective pages. * Also, I have another site that uses Elementor and Oceans WP and do not have this problem. * The only plugins I left in were the elementor (I use Pro) plugin. It does not seem to be a plugin problem. * I would try to recreate the site but moving all the settings, etc is a real pain. * If it did not work with another theme I might suspect WP itself. But that is not the case. This is specific to this install of Oceans WP. * I have spent many, many hours trying to figure this out. I just cannot find anything wrong. I compared setting with my Oceans WP site that works and they are the same. * Just have no idea. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [7 years, 6 months ago](https://wordpress.org/support/topic/customize-trouble/#post-10951642) * [@apprimit](https://wordpress.org/support/users/apprimit/) [@oceanwp](https://wordpress.org/support/users/oceanwp/) I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please _never ask for credentials on these forums._ * [https://wordpress.org/support/guidelines/#the-bad-stuff](https://wordpress.org/support/guidelines/#the-bad-stuff) * Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. * If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. * **Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.** Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Customize trouble’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/oceanwp/4.1.6/screenshot.png) * OceanWP * [Support Threads](https://wordpress.org/support/theme/oceanwp/) * [Active Topics](https://wordpress.org/support/theme/oceanwp/active/) * [Unresolved Topics](https://wordpress.org/support/theme/oceanwp/unresolved/) * [Reviews](https://wordpress.org/support/theme/oceanwp/reviews/) * 6 replies * 5 participants * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/customize-trouble/#post-10951642) * Status: not resolved