Title: customize ticket states
Last modified: August 24, 2016

---

# customize ticket states

 *  Resolved [Gaia Clary](https://wordpress.org/support/users/gaia-clary/)
 * (@gaia-clary)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-ticket-states/)
 * Hi;
 * We would like to add a custom ticket state “waiting for user” to our installation.
   Is this supported?
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-ticket-states/#post-5973911)
 * Yes Gaia, it is supported. What you need to do is add the following function 
   somewhere (possibly in your theme’s `functions.php` file).
 *     ```
       add_filter( 'wpas_ticket_statuses', 'wpas_my_custom_status' );
       function wpas_my_custom_status( $status ) {
       	$status['my_custom_status'] = 'My Custom Status';
       	return $status;
       }
       ```
   
 * You will need to replace `mu_custom_status` by what you want to add. If you want
   to add more than one custom status, just repeat the first line inside the function.
 *  Thread Starter [Gaia Clary](https://wordpress.org/support/users/gaia-clary/)
 * (@gaia-clary)
 * [11 years ago](https://wordpress.org/support/topic/customize-ticket-states/#post-5973971)
 * i was able to use this with a very small modification:
 *     ```
       add_filter( 'wpas_ticket_statuses', 'wpas_my_custom_status' );
       function wpas_my_custom_status( $status=array() ) {
               $status['my_custom_status'] = 'My Custom Status';
               return $status;
       }
       ```
   
 * thanks for the help 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘customize ticket states’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Gaia Clary](https://wordpress.org/support/users/gaia-clary/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/customize-ticket-states/#post-5973971)
 * Status: resolved