Title: Customize Screen Doesn’t Work
Last modified: October 25, 2016

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# Customize Screen Doesn’t Work

 *  Resolved [andre.thomas](https://wordpress.org/support/users/andrethomas/)
 * (@andrethomas)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/customize-screen-doesnt-work/)
 * Hi,
 * I am testing out the upgrade in a development site (going from 4.1.13 to 4.6.1).
   I run a multi-site environment and am soliciting the help of two users to help
   test out the new install to make sure everything runs alright. One user said 
   that everything worked just fine while the other, had issues with the customization
   screen.
 * The live site (running 4.1.13) allows them to use the customize screen without
   a problem. However, with the upgrade, the customize feature is broken in that
   the white editing boxes show on the left side while the right side of the screen
   where the site is supposed to appear is blank.
 * I tried different themes and deactivating plugins. It seems like it is just this
   account in particular that is messing up because the other user didn’t have problems
   and neither does my super-admin account.
 * Thoughts?

Viewing 1 replies (of 1 total)

 *  Thread Starter [andre.thomas](https://wordpress.org/support/users/andrethomas/)
 * (@andrethomas)
 * [9 years, 6 months ago](https://wordpress.org/support/topic/customize-screen-doesnt-work/#post-8353273)
 * I found the error. I had to change some things in my database in order to set
   up the development site appropriately. However, I missed a cell that I was supposed
   to change in that site’s particular table. I changed it and now it works!

Viewing 1 replies (of 1 total)

The topic ‘Customize Screen Doesn’t Work’ is closed to new replies.

## Tags

 * [Blank](https://wordpress.org/support/topic-tag/blank/)
 * [upgrade](https://wordpress.org/support/topic-tag/upgrade/)

 * In: [Networking WordPress](https://wordpress.org/support/forum/multisite/)
 * 1 reply
 * 1 participant
 * Last reply from: [andre.thomas](https://wordpress.org/support/users/andrethomas/)
 * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/customize-screen-doesnt-work/#post-8353273)
 * Status: resolved

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