Title: Customize page not loading
Last modified: August 21, 2016

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# Customize page not loading

 *  [vkaraminassian](https://wordpress.org/support/users/vkaraminassian/)
 * (@vkaraminassian)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/)
 * Hi
    It’s been a couple of days since the LHS of Appearance >Customize page is
   not loading, hence I have no access to the editing features. Any idea what might
   cause this problem? Solutions? Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002547)
 * Re-upload a fresh, unpacked, copy of the theme’s folder to wp-content/themes 
   using [FTP](http://codex.wordpress.org/FTP_Clients) or whatever file management
   application your host provides.
 *  Thread Starter [vkaraminassian](https://wordpress.org/support/users/vkaraminassian/)
 * (@vkaraminassian)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002613)
 * Hi esmi, thanks for reaching out.
    Being new to this, could you please instruct
   how I can do that? Also will I be losing my saved template if I did this? Thanks.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002628)
 * Please see the link I posted above.
 *  Thread Starter [vkaraminassian](https://wordpress.org/support/users/vkaraminassian/)
 * (@vkaraminassian)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002666)
 * Thanks esmi. Yes I saw the link, but was wondering if there were a how-to guide
   to walk me through the process in detail.
    You think I will lose the site’s saved
   files in the process? Thanks.
 *  Thread Starter [vkaraminassian](https://wordpress.org/support/users/vkaraminassian/)
 * (@vkaraminassian)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002805)
 * Hi again. Thanks for bearing with me. Couldn’t figure out how to upload the theme
   folder with FTP, so I deleted the theme from my wp dashboard (which also deleted
   it in the cpanel) and reinstalled it back. However, nothing has changed and the
   problem is still unresolved. Any piece of advice?
    Thanks.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002806)
 * Have you tried:
 * – deactivating **all** plugins to see if this resolves the problem. If this works,
   re-activate the plugins one by one until you find the problematic plugin(s).
 * – switching to the default theme to rule out any theme-specific problems.
 * – [resetting the plugins folder](http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F)
   by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause
   problems.
 * – re-uploading all files & folders – **except** the wp-content folder and wp-
   config.php & root .htaccess files – from a **fresh** download of WordPress. Make
   sure that you delete the old copies of files & folder before uploading the new
   ones.
 *  Thread Starter [vkaraminassian](https://wordpress.org/support/users/vkaraminassian/)
 * (@vkaraminassian)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002808)
 * Hi esmi, thanks again for your continued support.
    Actually I’ve already tried
   the first 2, but don’t really know how to do the other 2.
 * On a different note (maybe related), I created a static front page (home) and
   a postings page (blog). However, the blog page is displaying the home page. Do
   you think these 2 problems are related? If not, do you have any solution for 
   this even more serious problem? Actually one of the reasons I uninstalled and
   reinstalled the theme was this. However, that didn’t help in resolving either.
 * Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Customize page not loading’ is closed to new replies.

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## Tags

 * [page load](https://wordpress.org/support/topic-tag/page-load/)
 * [technical issues](https://wordpress.org/support/topic-tag/technical-issues/)

 * 7 replies
 * 2 participants
 * Last reply from: [vkaraminassian](https://wordpress.org/support/users/vkaraminassian/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/customize-page-not-loading/#post-5002808)
 * Status: not resolved