Title: Customize page not loading
Last modified: August 30, 2016

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# Customize page not loading

 *  Resolved [kchiu32](https://wordpress.org/support/users/kchiu32/)
 * (@kchiu32)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/)
 * The customize page is not loading. Someone recommended using another theme to
   see if the source of the issue is with the Tracks theme. When I activated another
   theme I was able to access the customize page.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472009)
 * Thanks for using Tracks, sorry for the trouble with the Customizer.
 * Since I can’t recreate this issue and there aren’t other users having this problem,
   and since you are only having this problem with Tracks and not other themes, 
   I think the issue is most likely a conflict between Tracks and a plugin on your
   site.
 * Could you try temporarily deactivating your plugins, and then visiting the Customizer?
   You will not lose any of your settings or data by deactivating the plugins.
 *  Thread Starter [kchiu32](https://wordpress.org/support/users/kchiu32/)
 * (@kchiu32)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472011)
 * I just deactivated all my plug-ins and I’m still having the same issue loading
   the page.
 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472154)
 * Are you using the newest version of Tracks and WordPress? Tracks should be v1.39
   and WordPress v4.3.
 *  Thread Starter [kchiu32](https://wordpress.org/support/users/kchiu32/)
 * (@kchiu32)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472212)
 * Yup, I just checked and both are up to date.
 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472241)
 * Okay thanks. I will need to login then to check it out. Could you send your admin
   username and password to me at [support@competethemes.com](https://wordpress.org/support/topic/customize-page-not-loading-2/support@competethemes.com?output_format=md)?
 *  [AndraeaL](https://wordpress.org/support/users/andraeal/)
 * (@andraeal)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472251)
 *  Theme Author [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * (@bensibley)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472392)
 * UPDATE: the issue was with WordPress’ script concatenation. The solution was 
   to add the following to the bottom of the wp-config.php file:
 * `define('CONCATENATE_SCRIPTS', false);`

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Customize page not loading’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/tracks/1.81/screenshot.png)
 * Tracks
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 * 7 replies
 * 3 participants
 * Last reply from: [Ben Sibley](https://wordpress.org/support/users/bensibley/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/customize-page-not-loading-2/#post-6472392)
 * Status: resolved