Title: Customize page error
Last modified: July 28, 2021

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# Customize page error

 *  [hsipani](https://wordpress.org/support/users/hsipani/)
 * (@hsipani)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/customize-page-error/)
 * I have added one new user but that user cant access the customize page in appearance
   section of dashboard. How to solve this?
 * [https://snipboard.io/1UGf5M.jpg](https://snipboard.io/1UGf5M.jpg)
    [https://snipboard.io/cz5SZD.jpg](https://snipboard.io/cz5SZD.jpg)
 * Here’s the capabilities list:-
    [https://snipboard.io/wkF0tU.jpg](https://snipboard.io/wkF0tU.jpg)
   [https://snipboard.io/GJQnlK.jpg](https://snipboard.io/GJQnlK.jpg) [https://snipboard.io/pnjRPO.jpg](https://snipboard.io/pnjRPO.jpg)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/)
 * (@shinephp)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/customize-page-error/#post-14711045)
 * Simple test showed that user with just 2 capabilities ‘read’, ‘edit_theme_options’
   has access to the “Appearance->Customize” page at the fresh installed test WordPess
   site.
 * I suppose that some plugin or custom code is involved in your case. Such error
   message is shown by wp-admin/includes/menu.php (line #350), if for some reason
   admin menu item is unavailable/blocked for current user:
 *     ```
       if ( ! user_can_access_admin_page() ) {
   
       	/**
       	 * Fires when access to an admin page is denied.
       	 *
       	 * @since 2.5.0
       	 */
       	do_action( 'admin_page_access_denied' );
   
       	wp_die( __( 'Sorry, you are not allowed to access this page.' ), 403 );
       }
       ```
   
 * Try to deactivate all plugins and activate WP default 2021 theme – will it change
   something? If Yes, activate plugins back one by one to isolate a conflict.
 *  Thread Starter [hsipani](https://wordpress.org/support/users/hsipani/)
 * (@hsipani)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/customize-page-error/#post-14714277)
 * Tried that but it didnt help. Is there a way to overwrite the code by adding 
   some code?
 *  Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/)
 * (@shinephp)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/customize-page-error/#post-14719179)
 * Just in case you have modified role after granted it to user, try to change user’s
   role to ‘subscriber’ for example, update user profile, then change his role back
   to that role back. Just in case user level would does matter…
 * It’s possible to change something via code probably, but developer (you will 
   find) should have access to your site in order to look what is happening and 
   what to change.
 *  Thread Starter [hsipani](https://wordpress.org/support/users/hsipani/)
 * (@hsipani)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/customize-page-error/#post-15008381)
 * My developer says the plugin isnt working as expected and asked me to contact
   plugin support. So what to do so that a new user can customize?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Customize page error’ is closed to new replies.

 * ![](https://ps.w.org/user-role-editor/assets/icon-256x256.jpg?rev=1020390)
 * [User Role Editor](https://wordpress.org/plugins/user-role-editor/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/user-role-editor/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/user-role-editor/)
 * [Active Topics](https://wordpress.org/support/plugin/user-role-editor/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/user-role-editor/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/user-role-editor/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [hsipani](https://wordpress.org/support/users/hsipani/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/customize-page-error/#post-15008381)
 * Status: not resolved