Support » Fixing WordPress » Customize page crashes

  • sdarnowsky

    (@sdarnowsky)


    Whenever I go to Appearance > Customize, WordPress crashes. I’m using Chrome 56.0.2924.87. Anything I can do about this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Clayton James

    (@claytonjames)

    Some ideas you can try:

    – Turn off, or empty any caching methods you might be using. That includes completely emptying your browser cache, and test for any difference in behaviour

    – Switch to a different browser for a moment and see if the symptom is the same. If yes..

    – Deactivate all of your active plugins and try again. If the result is the same,

    – Switch to a different theme (preferably the default WordPress theme) and try again.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    Lead Plugin Wrangler

    Please don’t post in the Alpha/Beta forum unless you’re actually testing the alpha/beta version of WordPress (not a plugin or a theme). Also, once WordPress has released a version, it’s not appropriate to post in alpha/beta and you should post in the How To & Troublshooting forum:

    https://wordpress.org/support/forum/how-to-and-troubleshooting

    This post has been moved out for you.

    sdarnowsky

    (@sdarnowsky)

    Sorry I posted in the wrong place! I’ve never had an issue with WordPress itself before, and had a little trouble finding the appropriate forum.

    In any case — I’ve been using Chrome, but clearing the cache did not help. However, I was able to successfully access the Customize page using Internet Explorer. (I’m having other issues with that browser, like buttons overlapping configuration options, but it’s usable.) So clearly it’s a browser problem. Thanks for the suggestion!

Viewing 3 replies - 1 through 3 (of 3 total)
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