Title: customize not loading Last modified: August 30, 2016 --- # customize not loading * Resolved [Tatyanik777](https://wordpress.org/support/users/tatyanik777/) * (@tatyanik777) * [10 years, 7 months ago](https://wordpress.org/support/topic/customize-not-loading-2/) * dear cats_456, * today i am not able to customize any page – not loading at all. looks like “thinking” wheel spinning, but not open customize part. what should i do now to get in? * thank you, * tatyanik777 Viewing 13 replies - 1 through 13 (of 13 total) * Thread Starter [Tatyanik777](https://wordpress.org/support/users/tatyanik777/) * (@tatyanik777) * [10 years, 7 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619632) * Dear Cats_456, * It was a some plugins updating mix everything up(my guess) Then I removed them and now back to normal! * Thank you * Tatyanik777 * [Nata_Nata](https://wordpress.org/support/users/nata_nata/) * (@nata_nata) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619901) * Installed theme SG Circus. Do not load profile “theme tune”. The situation is the same as that described in the above report from Tatyanik777. Window in position waiting. Disable all installed plug-ins, “Setting the theme” is not loaded. What to do to fix the problem? Uploaded other topics SG Diamond, SG Window – the situation is the same Please, help! (на русском: Установлена тема SG Circus. Не загружается раздел “настройка темы”. Ситуация та же, что описана в сообщении выше от Tatyanik777. Окно в состоянии ожидания. Отключила все установленные плагины, раздел “настройка темы” не загружается. Что сделать, чтобы устранить проблему? Загрузила другие темы SG Diamond, SG Window – ситуация такая же. Пожалуйста, помогите!) * Theme Author [cats_456](https://wordpress.org/support/users/cats_456/) * (@cats_456) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619902) * Nata_Nata, какая у вас версия WordPress? * [Nata_Nata](https://wordpress.org/support/users/nata_nata/) * (@nata_nata) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619903) * благодарю за ответ!! WordPress 4.4 * Theme Author [cats_456](https://wordpress.org/support/users/cats_456/) * (@cats_456) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619904) * Nata_Nata, странно, должно работать тогда. * [Nata_Nata](https://wordpress.org/support/users/nata_nata/) * (@nata_nata) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619905) * cats_456, понятно, что должно, поэтому-то я и обратилась за помощью. Что сделать? А есть такой файл customize.php? Может он некорректно загружается? При загрузке“ настройки темы” в адресной строке указывается он * [Nata_Nata](https://wordpress.org/support/users/nata_nata/) * (@nata_nata) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619906) * wp-admin/customize.php * Theme Author [cats_456](https://wordpress.org/support/users/cats_456/) * (@cats_456) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619907) * Nata_Nata, а другие темы работают? Если да, то что-то с чем-то несовместимо, но я не смогу с этим помочь. * [Nata_Nata](https://wordpress.org/support/users/nata_nata/) * (@nata_nata) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619908) * сама тема работает, записи можно добавлять, не работает только раздел “настройка темы”. в других темах – настройка темы – работает * [Nata_Nata](https://wordpress.org/support/users/nata_nata/) * (@nata_nata) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619909) * а кто тогда сможет помочь? * Theme Author [cats_456](https://wordpress.org/support/users/cats_456/) * (@cats_456) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619911) * Nata_Nata, надо больше информации, вы видите белый экран вместо кустомайзера? если да, то надо посмотреть лог ошибок, чтобы узнать, что не так. * Вот тут по ссылке про ошибки – [https://codex.wordpress.org/%D0%A7%D0%90%D0%92%D0%9E/%D0%91%D0%B5%D0%BB%D1%8B%D0%B9_%D1%8D%D0%BA%D1%80%D0%B0%D0%BD](https://codex.wordpress.org/%D0%A7%D0%90%D0%92%D0%9E/%D0%91%D0%B5%D0%BB%D1%8B%D0%B9_%D1%8D%D0%BA%D1%80%D0%B0%D0%BD) * Или у вас другая ситуация? * [Nata_Nata](https://wordpress.org/support/users/nata_nata/) * (@nata_nata) * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619912) * да, белый экран. как мне вставить скриншот экрана? * [Andrew Nevins](https://wordpress.org/support/users/anevins/) * (@anevins) * WCLDN 2018 Contributor | Volunteer support * [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619913) * [@tatyanik777](https://wordpress.org/support/users/tatyanik777/), Sorry your thread has been hijacked. Please feel free to open a new one if you need help: [https://wordpress.org/support/theme/sg-window#postform](https://wordpress.org/support/theme/sg-window#postform) Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘customize not loading’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/sg-window/1.2.3/screenshot.png) * SG Window * [Support Threads](https://wordpress.org/support/theme/sg-window/) * [Active Topics](https://wordpress.org/support/theme/sg-window/active/) * [Unresolved Topics](https://wordpress.org/support/theme/sg-window/unresolved/) * [Reviews](https://wordpress.org/support/theme/sg-window/reviews/) * 13 replies * 4 participants * Last reply from: [Andrew Nevins](https://wordpress.org/support/users/anevins/) * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/customize-not-loading-2/#post-6619913) * Status: resolved