Title: Customize Loading/Website Preview
Last modified: August 22, 2016

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# Customize Loading/Website Preview

 *  Resolved [qtdog](https://wordpress.org/support/users/qtdog/)
 * (@qtdog)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/)
 * I recently downloaded wordpress for my website linked through godaddy.com to 
   make a new website for our company. I am unable to customize my website, every
   time I click on appearance–>customize the page just loads constantly and I am
   unable to do anything. I have read through previous forums and have deactivated
   all of the plug-ins, cleared my browser history and still have the same problem.
   Any help would be greatly appreciated. I am new to the wordpress world, but I
   am getting frustrated that I am unable to do anything.
 * I appreciate any help. Thanks.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [David_G](https://wordpress.org/support/users/questas_admin/)
 * (@questas_admin)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940554)
 * I have found that it loads “eventually”. I am also on Godaddy.
 *  Thread Starter [qtdog](https://wordpress.org/support/users/qtdog/)
 * (@qtdog)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940556)
 * thanks, do you have a time frame? I have let it sit all day and still nothing
   happens.
 * Have you had issues with godaddy recognizing the site? We already have a site,
   but i am attempting to build a new one, but i haven’t seen any changes on go 
   daddy’s side with my site, granted i haven’t really been able to do much on the
   wordpress side.
 *  [David_G](https://wordpress.org/support/users/questas_admin/)
 * (@questas_admin)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940596)
 * Try using this plugin, it helped my site. [https://wordpress.org/plugins/heartbeat-control/](https://wordpress.org/plugins/heartbeat-control/)
   or [https://wordpress.org/plugins/ajax-heartbeat-tool/](https://wordpress.org/plugins/ajax-heartbeat-tool/)
 *  [David_G](https://wordpress.org/support/users/questas_admin/)
 * (@questas_admin)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940598)
 * They’re about the same, heartbeat control has some settings you can change.
 *  [David_G](https://wordpress.org/support/users/questas_admin/)
 * (@questas_admin)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940603)
 * The theme you are using can effect the customize load also. You didn’t state 
   the site or the theme. I have noticed a difference with different themes depending
   on how heavy they are.
 *  Thread Starter [qtdog](https://wordpress.org/support/users/qtdog/)
 * (@qtdog)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940607)
 * Thanks for the suggestion, I am uploading now and will see if they work.
 * I have attempted to use 2 different themes to see if the customize will load.
   So far I have tried the 2014 and 2015 themes currently on wordpress.
 *  Thread Starter [qtdog](https://wordpress.org/support/users/qtdog/)
 * (@qtdog)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940673)
 * Thank you for your help. I just spoke with godaddy.com and i was instructed to
   download the incorrect hosting support. It is being corrected and I should have
   the ability to use wordpress properly
 * thank you again!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Customize Loading/Website Preview’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 2 participants
 * Last reply from: [qtdog](https://wordpress.org/support/users/qtdog/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/customize-loadingwebsite-preview/#post-5940673)
 * Status: resolved

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