Title: Customize Issues – everything disappeared Last modified: August 31, 2016 --- # Customize Issues – everything disappeared * [imirza](https://wordpress.org/support/users/imirza/) * (@imirza) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/) * upon updating to 4.5 the customize has vertically disappeared. tried different themes but not working for any. my website is now showing multiple logos in the header and there is no section to fix the issue. help. Viewing 13 replies - 1 through 13 (of 13 total) * [hmichaelrich](https://wordpress.org/support/users/hmichaelrich/) * (@hmichaelrich) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290689) * I run 4 similar sites using Catchbox (Free) Theme. I updated all 4 on 4/14/16. * 3 of the 4 sites are currently not working correctly. The one that does work correctly, Customize loads fully. ([http://vital.wnccumc.org](http://vital.wnccumc.org)) * The problem with the three that do not work is that Customize does not fully load–shows only- “Upgrade to Pro Block, Widgets, Active Theme “Catchbox Block” The Tab continues to read- “Customize: Loading…” [[http://wnccumc.org](http://wnccumc.org), [http://leadwncc.org](http://leadwncc.org), [http://mission.wnccumc.org]](http://mission.wnccumc.org]) * CatchThemes has been notified of the issue. * I have 4 other sites using other themes that were not affected by the upgrade. * [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * (@sakinshrestha) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290699) * [@imirza](https://wordpress.org/support/users/imirza/): About multiple logos. Maybe it’s 2: Custom Logo and Custom Header. Custom logo was introduced in WordPress 4.5 and you might have issue with that. So, check your logo at “Appearance => Customize => Site Identity” and custom header at “Appearance => Customize => Header Image”. * **Note:** If the “Appearance => Customize” is not loading properly. Then please try disabling plugin one by one and check in. There might be plugin issue. * [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * (@sakinshrestha) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290700) * [@hmichaelrich](https://wordpress.org/support/users/hmichaelrich/): This is strange that it’s showing in your one site and not showing in other 3 sites. Can you check in what’s different in those site. I suspect plugin. So, can you disable plugins one by one in the site where cusotmizer is not working. * [hmichaelrich](https://wordpress.org/support/users/hmichaelrich/) * (@hmichaelrich) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290702) * I deactivated all plug ins and still would not load the customize menu. * i got email from another support person and will respond tomorrow. * Thread Starter [imirza](https://wordpress.org/support/users/imirza/) * (@imirza) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290731) * Sakin, Thanks for your response. for me customize function is virtually not there anymore. I believe this is a WP bug. my situation is similar with [@hmichaelrich](https://wordpress.org/support/users/hmichaelrich/), for one site every function is good but the other is messed up. * [hmichaelrich](https://wordpress.org/support/users/hmichaelrich/) * (@hmichaelrich) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290733) * I have seen discussion on WordPress board about the “Customize” feature. We are not the only ones describing similar issues. * There were many layers of changes to that one area made with the update to 4.5. * It is not consistent–I have nine sites that I updated to 4.5 last week. 3 of 4 using Catchbox had issues…the rest did not. * A Catchbox support person is going to look deeper at one of the sites this evening. * Currently everything is working as I want it to on my 4 sites…but it would be great if I could get Customize running on all 4 with Catchbox Theme. * [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * (@sakinshrestha) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290746) * [@imirza](https://wordpress.org/support/users/imirza/): Looks like you are having hosting server issue. Are those 2 site hosted in different server? Check this out [https://catchthemes.com/blog/customizer-not-working-wordpress-update/](https://catchthemes.com/blog/customizer-not-working-wordpress-update/) * [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * (@sakinshrestha) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290747) * [@hmichaelrich](https://wordpress.org/support/users/hmichaelrich/): Yes, please send us details and we will check in. * [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * (@sakinshrestha) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290761) * [@hmichaelrich](https://wordpress.org/support/users/hmichaelrich/): Your site customizer issue was solved by re-installing the theme. 1. I activated other default theme and then delete Catch Box theme. 2. Then I re-install Catch Box theme. * Thread Starter [imirza](https://wordpress.org/support/users/imirza/) * (@imirza) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290763) * both of my site are hosted at the same service provider * [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * (@sakinshrestha) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290776) * [@imirza](https://wordpress.org/support/users/imirza/): I need to check in your WordPress Dashboard. So, can you send me details using form at [https://catchthemes.com/blog/customizer-not-working-wordpress-update/](https://catchthemes.com/blog/customizer-not-working-wordpress-update/) * Thread Starter [imirza](https://wordpress.org/support/users/imirza/) * (@imirza) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290796) * Thanks Sakin, I left the details as per your instructions above. * [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * (@sakinshrestha) * [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290801) * [@imirza](https://wordpress.org/support/users/imirza/): Thanks, please check your email. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Customize Issues – everything disappeared’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 13 replies * 3 participants * Last reply from: [Sakin Shrestha](https://wordpress.org/support/users/sakinshrestha/) * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/customize-issues-everything-disappeared/#post-7290801) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics