Title: customize email fail
Last modified: February 8, 2021

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# customize email fail

 *  Resolved [weidi4dit](https://wordpress.org/support/users/weidi4dit/)
 * (@weidi4dit)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/customize-email-fail/)
 * Hi there,
 * I tried to customize the email after order generated, it should send me the detail
   of the order, and some additional field like ‘where did you hear from us’ that
   customer input in the checkout form. However, the emails I received for each 
   order are missing phone number for postal address and the additional fields.
 * Also, I notice that the ’email’ setting under Setting>checkout>email is greyed
   out in my panel. I can’t change any setting there, is that a part of premium 
   function?
 * Could you help me with that, or let me know which extension I should buy to achieve
   that function.
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomize-email-fail%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/)
 * (@nicolamustone)
 * Automattic Happiness Engineer
 * [5 years, 3 months ago](https://wordpress.org/support/topic/customize-email-fail/#post-14017132)
 * Hello there,
    The email settings are not a premium function and you should be
   able to edit those like explained here: [https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-21](https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-21)
 * Regarding the fields not showing, please try removing the additional fields you
   added and see if you get back the phone number and the other regular data.
 * If so, your customizations is causing the email to not add those data. To add
   additional fields on checkout I would recommend using our [Checkout Field Editor](https://woocommerce.com/products/woocommerce-checkout-field-editor/).
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/customize-email-fail/#post-14069794)
 * Hi [@weidi4dit](https://wordpress.org/support/users/weidi4dit/)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘customize email fail’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 2 replies
 * 3 participants
 * Last reply from: [MayKato](https://wordpress.org/support/users/maykato/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/customize-email-fail/#post-14069794)
 * Status: resolved