Support » Theme: Materialis » Customization wont open – stuck in “Please wait this might take a while”

  • rraallvv

    (@rraallvv)


    Customization gets stuck in “Please wait this might take a while”, it was working before, but it stopped showing the customizer after I updated to the latest version via the WP UI.

Viewing 3 replies - 1 through 3 (of 3 total)
  • cristianbarbu

    (@cristianbarbu)

    Hello,

    Can you please try to de-activate all plugins except the Materialis Companion and re-check your page with the issue?

    This seems to be a plugin related issue.

    rraallvv

    (@rraallvv)

    @cristianbarbu some plugins are network activated, is there a way to get more information about what could be causing the problem? are there any logs? thanks for taking a look into this.

    cristianbarbu

    (@cristianbarbu)

    Hello,

    You can right click on the page and inspect when the Customizer is stuck on loading and check the page console to see what error is shown there.

Viewing 3 replies - 1 through 3 (of 3 total)
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