Title: Customization page not loading
Last modified: August 30, 2016

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# Customization page not loading

 *  [steinhm](https://wordpress.org/support/users/steinhm/)
 * (@steinhm)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/customization-page-not-loading/)
 * Hi everyone, I just switched to a new theme and now it won’t let me customize
   it. It worked fine a few minutes ago on the other theme and the internet is fine,
   so I don’t know what else could be wrong. When I click customize it just has 
   the loading page for ages and never loads anything. Seeing as it worked fine 
   on the other theme just a minute before I’m thinking it’s something to do with
   this one.
 * Has anyone ever had similar problems?
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [shijilonnet](https://wordpress.org/support/users/shijilonnet/)
 * (@shijilonnet)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/customization-page-not-loading/#post-6459421)
 * Have you used a premium theme that has been downloaded from somewhere…..If yes,
   the theme must be licensed in order to customize…!!
    I’m also using a premium
   theme Genesis and I got the same problem.But I doesn’t actually require the customize
   option. Check out my site [http://www.lollipopguide.com](http://www.lollipopguide.com)
 *  Thread Starter [steinhm](https://wordpress.org/support/users/steinhm/)
 * (@steinhm)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/customization-page-not-loading/#post-6459423)
 * Nope, I’m hosting myself and downloaded it straight from the themes section on
   my wordpress dashboard.
 *  Thread Starter [steinhm](https://wordpress.org/support/users/steinhm/)
 * (@steinhm)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/customization-page-not-loading/#post-6459424)
 * I can view it fine, but as soon as I go to customize it it won’t let me.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Customization page not loading’ is closed to new replies.

## Tags

 * [change](https://wordpress.org/support/topic-tag/change/)
 * [loading](https://wordpress.org/support/topic-tag/loading/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [steinhm](https://wordpress.org/support/users/steinhm/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/customization-page-not-loading/#post-6459424)
 * Status: not resolved

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