Title: Customization Page Doesn't Load Last modified: August 21, 2016 --- # Customization Page Doesn't Load * Resolved [atermiclord](https://wordpress.org/support/users/atermiclord/) * (@atermiclord) * [11 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/) * I have problems loading the customization page. I tried deactivating all the plugins but it just won’t work. also last time i was actually able to open it. the changes i made wouldn’t save. Viewing 11 replies - 1 through 11 (of 11 total) * [mfrank21](https://wordpress.org/support/users/mfrank21/) * (@mfrank21) * [11 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5006780) * I’m running into the same issue – I updated my wordpress softward today. I wonder if that broke something.? * Thread Starter [atermiclord](https://wordpress.org/support/users/atermiclord/) * (@atermiclord) * [11 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5006781) * I deleted my plugins folder and it instantly started working again. yet, it starts failing again with almost every plugin I install. It doesn’t make sense. * [Corey McKrill](https://wordpress.org/support/users/jupiterwise/) * (@jupiterwise) * [11 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5006807) * Hi there! * Are you referring to the Theme Customizer? It does indeed sound like this is a plugin issue. Which plugins are causing the Customizer to stop working? * Thread Starter [atermiclord](https://wordpress.org/support/users/atermiclord/) * (@atermiclord) * [11 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5006821) * Almost everything. contact form 7 any youtube player rocket maintenance mode infinite etc. I have trouble finding stuff that doesn’t interfere actually. * [Corey McKrill](https://wordpress.org/support/users/jupiterwise/) * (@jupiterwise) * [11 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5006929) * Hello! * I am unable to reproduce this issue. * * I installed and activated Contact Form 7 while Make was the active theme. * I went to the Theme Customizer and changed some settings, then clicked Save and Publish. * Everything worked as expected. * I suspect there is one particular plugin that is causing the error. If you activate/ deactivate each of them one at a time, you may be able to pinpoint it. * [Ross Wintle](https://wordpress.org/support/users/magicroundabout/) * (@magicroundabout) * [11 years, 9 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5007024) * I get this issue (customizer loads, but the preview is blank) on a relatively clean install of WordPress with no plugins enabled. The only general theme customizer issues I can find when searching are when you’re admin is on HTTPS or on a different URL for some reason, which this isn’t. * This is on WordPress 3.9.2 with version 1.1.1 of the theme. * Chrome’s inspector is giving a 403 Forbidden when trying to load the preview of the homepage. * Any thoughts? * Here’s a screencast: [http://quick.as/dvah7Vo](http://quick.as/dvah7Vo) * [Ross Wintle](https://wordpress.org/support/users/magicroundabout/) * (@magicroundabout) * [11 years, 9 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5007025) * Note: the customiser works if I switch themes to, say, Twenty Fourteen, so this doesn’t seem to be a general WordPress issue, it seems specific to the theme. * [Ross Wintle](https://wordpress.org/support/users/magicroundabout/) * (@magicroundabout) * [11 years, 9 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5007026) * Current theory is that the POST data submitted when loading the homepage preview is triggering a mod_security rule on the server (it’s shared hosting). I’ve contacted the host to investigate further. Will let you know what comes back. * [Ross Wintle](https://wordpress.org/support/users/magicroundabout/) * (@magicroundabout) * [11 years, 9 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5007027) * As this is resolved, I’ll make a new thread for the ACTUAL problem in order to report it properly. * [tresbriannacom](https://wordpress.org/support/users/tresbriannacom/) * (@tresbriannacom) * [10 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5007065) * Hi! I’m having the same exact problem. My blog won’t load the customization page. I’m new at blogging and am having a hard time figuring everything out so I haven’t really tried to mess with it too much. * [Melissa](https://wordpress.org/support/users/emdashing/) * (@emdashing) * [10 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5007066) * Hello there, * This thread has already been marked resolved. If you’d like to get help with your issue, please start a new thread. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Customization Page Doesn't Load’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/make/1.10.9/screenshot.jpg) * Make * [Support Threads](https://wordpress.org/support/theme/make/) * [Active Topics](https://wordpress.org/support/theme/make/active/) * [Unresolved Topics](https://wordpress.org/support/theme/make/unresolved/) * [Reviews](https://wordpress.org/support/theme/make/reviews/) * 11 replies * 6 participants * Last reply from: [Melissa](https://wordpress.org/support/users/emdashing/) * Last activity: [10 years, 11 months ago](https://wordpress.org/support/topic/customization-page-doesnt-load/#post-5007066) * Status: resolved