Title: customization impossible
Last modified: July 14, 2026

---

# customization impossible

 *  [colette6114](https://wordpress.org/support/users/colette6114/)
 * (@colette6114)
 * [1 week ago](https://wordpress.org/support/topic/customization-impossible/)
 * Bonjour, depuis quelques jours le bandeau de l’en-tête de mon site et le bandeau
   du menu sont beaucoup plus grand qu’habituellement et je ne peux pas personnaliser
   pour essayer de retrouver leurs taille normales. un message d’erreur apparait
   indiquant que je dois réessayer. Que se passe t-il. Merci pour votre aide
 * traduction : Hello, for the past few days the header banner and menu banner on
   my website have been much larger than usual, and I can’t customize them to their
   normal size. An error message appears telling me to try again. What’s going on?
   Thank you for your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomization-impossible%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Shahin](https://wordpress.org/support/users/skalanter/)
 * (@skalanter)
 * [6 days, 20 hours ago](https://wordpress.org/support/topic/customization-impossible/#post-18965555)
 * Hello [@colette6114](https://wordpress.org/support/users/colette6114/),
 * Thank you for reaching out.
 * I fully examined the issue you have raised on this post and could not see it 
   on my end.
    Also I saw no issue on your website: [https://postimg.cc/5Xr7Dgvk](https://postimg.cc/5Xr7Dgvk).
 * It seems it’s a cache issue, if you have any cache plugin or server cache(CDN/
   Browser Cache and Cookies and …), you need to clear its cache contents or disable
   them to see your changes. Also, in Elementor, please don’t forget to click on
   the regenerate all assets file and data in Elementor > Tools, and finally use
   hard-refreshing keys and recheck the issue. To refresh the page, please follow
   the steps explained in these links:
    [https://www.documate.org/automation/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser/](https://www.documate.org/automation/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser/)
   [https://www.usmobile.com/blog/how-to-do-a-hard-refresh-on-your-browser/](https://www.usmobile.com/blog/how-to-do-a-hard-refresh-on-your-browser/)
 * To clear cookies, use this icon: [https://postimg.cc/0rtp7SS9](https://postimg.cc/0rtp7SS9).
 * Summary:
    Win: Ctrl+Shift+R Mac: Shift+Command+R
 * Please recheck your issue and keep us posted.
 * I hope it helps,
    Best Regards
 *  Thread Starter [colette6114](https://wordpress.org/support/users/colette6114/)
 * (@colette6114)
 * [6 days, 20 hours ago](https://wordpress.org/support/topic/customization-impossible/#post-18965561)
 * Bonjour, je viens de réparer..; (je ne sais pas commennt j’ai fait ?! mais à 
   force de chercher (un message abspath apparaissait et je l’ai réparé dans config.
   et tout est revenu à la normale.
   Merci de m’avoir répondu. Je garde votre message
   si cela recommençait.
 * TRADUCTION
 * Hello, I just fixed it… (I don’t know how I did it?! But after searching for 
   a while, an “abspath” message appeared, and I fixed it in the configuration, 
   and everything is back to normal.) Thank you for your reply. I’ll keep your message
   in case it happens again.
 *  [Shahin](https://wordpress.org/support/users/skalanter/)
 * (@skalanter)
 * [4 days, 19 hours ago](https://wordpress.org/support/topic/customization-impossible/#post-18967794)
 * Hi [@colette6114](https://wordpress.org/support/users/colette6114/),
 * Thank you for the update,
    I’m glad it is fixed.
 * Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomization-impossible%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/oceanwp/4.2.1/screenshot.png)
 * OceanWP
 * [Support Threads](https://wordpress.org/support/theme/oceanwp/)
 * [Active Topics](https://wordpress.org/support/theme/oceanwp/active/)
 * [Unresolved Topics](https://wordpress.org/support/theme/oceanwp/unresolved/)
 * [Reviews](https://wordpress.org/support/theme/oceanwp/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Shahin](https://wordpress.org/support/users/skalanter/)
 * Last activity: [4 days, 19 hours ago](https://wordpress.org/support/topic/customization-impossible/#post-18967794)
 * Status: not resolved