Customise Menu not loading

  • Resolved evan99

    (@evan99)


    4 years ago

    Hi,

    I cant get the appearance -> customise panel to load. It only shows the widgets option, and doesn’t show the site preview.
    I’ve tried everything such as increasing memory limit to 512M, disabling all plugins, updating everything, it only works if i change the theme to something that isn’t Neve.

    I dont know if its related, but these are the only errors in console. 

    TypeError: Cannot read property 'suffix' of undefined
    at new t (controls.js?ver=2.6.4:35)
    at Ag (react-dom.min.js?ver=16.9.0:63)
    at Vg (react-dom.min.js?ver=16.9.0:89)
    at ph (react-dom.min.js?ver=16.9.0:217)
    at lh (react-dom.min.js?ver=16.9.0:126)
    at O (react-dom.min.js?ver=16.9.0:121)
    at Sb (react-dom.min.js?ver=16.9.0:213)
    at wh (react-dom.min.js?ver=16.9.0:160)
    at fd (react-dom.min.js?ver=16.9.0:160)
    at react-dom.min.js?ver=16.9.0:163
ve @ react-dom.min.js?ver=16.9.0:103
react-dom.min.js?ver=16.9.0:150 Uncaught TypeError: Cannot read property 'suffix' of undefined
    at new t (controls.js?ver=2.6.4:35)
    at Ag (react-dom.min.js?ver=16.9.0:63)
    at Vg (react-dom.min.js?ver=16.9.0:89)
    at ph (react-dom.min.js?ver=16.9.0:217)
    at lh (react-dom.min.js?ver=16.9.0:126)
    at O (react-dom.min.js?ver=16.9.0:121)
    at Sb (react-dom.min.js?ver=16.9.0:213)
    at wh (react-dom.min.js?ver=16.9.0:160)
    at fd (react-dom.min.js?ver=16.9.0:160)
    at react-dom.min.js?ver=16.9.0:163

    If it helps, my site is using cloudflare too. So would appreciate if anyone is able to help.

    Thank you.

    • This topic was modified 4 years ago by evan99.
Viewing 5 replies - 1 through 5 (of 5 total)
  • rodicaelena

    (@rodicaelena)

    4 years ago

    Hi there,

    Are you using a child theme?

    Regards,
    Rodica

    Thread Starter evan99

    (@evan99)

    4 years ago

    I created a child theme and it fixed it. Thank you so much.

    callerpatty

    (@callerpatty)

    4 years ago

    Hi
    We are having the same issue – but we are using a child theme. Using the main theme, the customizer works fine. The child theme, however, only shows the widget dropdown, no site, and no options.

    Wordpress 5.4
    Neve 2.6.4

    callerpatty

    (@callerpatty)

    4 years ago

    never mind – reinstalling the child theme seems to have taken care of it for us.
    Something might have happened when we updated WP.

    rodicaelena

    (@rodicaelena)

    4 years ago

    Great to hear everything’s ok 🙂

Viewing 5 replies - 1 through 5 (of 5 total)
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