Title: customise function not working
Last modified: March 16, 2022

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# customise function not working

 *  [aysanypc](https://wordpress.org/support/users/aysanypc/)
 * (@aysanypc)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/customise-function-not-working/)
 * I’m using Apace theme on a website hosted by bluehost. When I first set up the
   main features of he website in customise function, i had no issues. Now i want
   to change the header photo however when i go to customise, it gets stuck at loading…
   stage forever, the page is blank. I tried on Safari and Chrome browsers, none
   of them worked.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomise-function-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Theme Author [ThemezHut](https://wordpress.org/support/users/pubudu-malalasekara/)
 * (@pubudu-malalasekara)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/customise-function-not-working/#post-15494575)
 * Hello [@aysanypc](https://wordpress.org/support/users/aysanypc/),
 * We are sorry for the late reply.
 * We checked on our end and cannot find that problem. Sometimes it maybe due to
   a plugin issue. Could you please try reloading the customizer window after deactivating
   all the plugins?
 * If it works after deactivating all the plugins it must be a plugin issue. You
   can activate plugins one by one while refreshing the customizer page to find 
   out what plugin causes that problem.
 * Thank you.
 *  Thread Starter [aysanypc](https://wordpress.org/support/users/aysanypc/)
 * (@aysanypc)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/customise-function-not-working/#post-15495017)
 * Hello, it started to work fine after a while so I have no more issues, if the
   problem arises again I will try doing what you suggested and come back to you
   accordingly. So far I like the template a lot, very neat and easy to use, thank
   you

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘customise function not working’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [aysanypc](https://wordpress.org/support/users/aysanypc/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/customise-function-not-working/#post-15495017)
 * Status: not resolved