Support » Theme: Virtue » Customisation not working – gives an error 500

  • Resolved roop007

    (@roop007)


    Virtue runs fine in wamp, but the customization link gives an error when run in the server.

    The error log gives the following response –

    ModSecurity: Output filter: Response body too large (over limit of 524288, total not specified). [hostname “www.xxxx”] [uri “/wp-admin/customize.php”] [unique_id “Vrq2z38AAAEAACUCUPcAAAAB”]

    should the “php max memory” be increased? how much should I demand that to be from the hosting company?

    which php version is best for running the theme? my current server uses php 5.2.9

Viewing 3 replies - 1 through 3 (of 3 total)
  • should the “php max memory” be increased? – Yes based on what I can see I suggest you do that. How much is different based on your plugin and the server itself but 128 would be a good landing spot. It’s just a setting in the php so wouldn’t effect the hosting.

    I strongly suggest php 5.4 or higher 5.2 is very old.

    Kadence Themes

    Thread Starter roop007

    (@roop007)

    thank you very much Kadence Themes, changed the server and its working fine. The old server had a memory limit of 32M, no wonder it didn’t work.

    Glad you up and working.

    Kadence Themes

Viewing 3 replies - 1 through 3 (of 3 total)
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