Support » Theme: OceanWP » Customisation not working

  • Resolved Alice

    (@diananemorensis)


    Hi, I used OceanWp before without any issue.
    Now I’m using it on a client’s website and when I use the customizer to change the colours, I can see them correctly in the preview, but as soon as I save and exit the colours go back to default.
    How can I solve this issue??

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Can you link to your site and tell me where are you trying to change the color? Have you cleared cache after publishing the changes?

    Thread Starter Alice

    (@diananemorensis)

    This is the website:
    https://lotusharmony.org/

    I’m trying to change the colours of the menu link hover, buttons and titles in the footer.
    I checked from other browsers and devices, the change wasn’t applied.

    Hello,

    For the text and link, go to Customize > Footer widget section to change it.
    For the widget title, go to Customize > Typography > Footer widget title and change it.

    If it doesn’t work, then go to Theme Panel > Scripts & Style, disable all – save settings, then enable it again. Clear cache and check it works or not.

    Have you added any code in the Customize > Custom CSS section?

    Thread Starter Alice

    (@diananemorensis)

    I tried everything… it just doesn’t work and no, I don’t have any custom css…
    The custom colours appear in the customiser, but when I save and exit, everything just goes back to default colours…

    Go to Customize > General Options > General Styling and select WP Header instead of Custom File. It will fix the issue.

    Thread Starter Alice

    (@diananemorensis)

    Unfortunately that didn’t work as well… I might just change theme, don’t know what else to do.

    Thread Starter Alice

    (@diananemorensis)

    Thanks for your help, but I changed the theme 🙂

    Oh..okay, no problem!

Viewing 8 replies - 1 through 8 (of 8 total)
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