Title: customers selection
Last modified: November 19, 2025

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# customers selection

 *  [eszterrd](https://wordpress.org/support/users/eszterrd/)
 * (@eszterrd)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/customers-selection/)
 * Hi, I saw that a similar issue was reported two years ago. The same thing happened
   to us: the customer selects one of the packaging options, but when they want 
   to check it in the cart or at checkout, they cannot see which packaging (image)
   they chose. On the customer side, this is all that appears: “Giftpack Image 1,”
   and it still shows the number 1 even if any of the other packaging options was
   selected.
 * In the backend the image appears very small, and the corresponding number is 
   not visible, which also creates a risk of errors.
 * Would it be possible to make the selected packaging clearly visible both for 
   the customer and in the submitted order? For example, could the image have a 
   title/name so that the number, name, and image all appear together on both interfaces?
   
   Thank you for your help in advance,
 * Eszter
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomers-selection%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Mayur Prajapati](https://wordpress.org/support/users/mayur8991/)
 * (@mayur8991)
 * [10 months ago](https://wordpress.org/support/topic/customers-selection/#post-18748755)
 * Thank you for using our plugin!
 * **Feature Improvement Update: **We have received your request to include the **
   name and number alongside the image** for a better customer experience. We agree
   this is a great improvement, and **we will release a new update** with this requested
   edit soon!
 * Regarding the Gift Wrap Image Issue on Cart and Checkout Pages:
   It looks like
   your site is using the WooCommerce Blocks-based Cart and Checkout, and this is
   a known limitation of WooCommerce Blocks. At the moment, the Blocks Cart/Checkout
   does not allow HTML content (such as images) to be rendered inside the cart item
   data section.
 * Because of this limitation, custom HTML output from plugins (like product images
   in item data) will not display correctly when using the Blocks-based Cart and
   Checkout.
 * **Recommended solution:**Please switch to the **classic Cart and Checkout pages**
   using shortcodes instead:
    - Cart page shortcode: `[woocommerce_cart]`
    - Checkout page shortcode: `[woocommerce_checkout]`
 * When using these shortcodes, HTML content (including images) loads correctly 
   and the plugin will work as expected.
 * Could you Please follow up on other points:
    - Could you **update the plugin to the latest version** and check if the issues
      with the label still continue?
    - Please **provide staging credentials** or **screenshots** where the issue 
      is showing? The provided URL does not have the Gift Wrap feature visible on
      it, so we cannot currently replicate the issue on that environment.

Viewing 1 replies (of 1 total)

 The topic ‘customers selection’ is closed to new replies.

 * ![](https://ps.w.org/gift-pack-for-woocommerce/assets/icon.svg?rev=2799808)
 * [Gift Pack for WooCommerce](https://wordpress.org/plugins/gift-pack-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gift-pack-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/gift-pack-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/gift-pack-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/gift-pack-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/gift-pack-for-woocommerce/reviews/)

## Tags

 * [selection](https://wordpress.org/support/topic-tag/selection/)

 * 1 reply
 * 2 participants
 * Last reply from: [Mayur Prajapati](https://wordpress.org/support/users/mayur8991/)
 * Last activity: [10 months ago](https://wordpress.org/support/topic/customers-selection/#post-18748755)
 * Status: not resolved