Customers Not Receiving Product Download Email

  • ontemp

    (@ontemp)


    5 years, 6 months ago

    Great plugin except that some customers email me and tell me they never received their product download email. This happens about 3 out of 5 times.

    I get notifications from wordpress and paypal that the payment was successful. I also checked the debug log and it always says “IPN successfully verified” and “Product download email sent successfully” so I’m not sure what the problem is.

    Any ideas?

Viewing 5 replies - 1 through 5 (of 5 total)
  • mbrsolution

    (@mbrsolution)

    5 years, 6 months ago

    Hi,

    Great plugin except that some customers email me and tell me they never received their product download email. This happens about 3 out of 5 times.

    Do you know if the e-mail is landing in the spam box?

    Regards

    Thread Starter ontemp

    (@ontemp)

    5 years, 4 months ago

    Forgot to respond to this. The emails weren’t in spam folder. They seem to only happen to users who have a gmail or hotmail email accounts.

    mbrsolution

    (@mbrsolution)

    5 years, 4 months ago

    @ontemp, so that means your issue is resolved. Unfortunately our plugin does not control if the e-mail lands in the inbox or spam folder.

    Regards

    Thread Starter ontemp

    (@ontemp)

    5 years, 4 months ago

    What do you mean? Those users aren’t getting the email at all. How is that resolved? I think you read it wrong. Gmail and hotmail users do not receive the download email at all. It’s neither in their spam or inbox folder.

    mbrsolution

    (@mbrsolution)

    5 years, 4 months ago

    Hi,

    What do you mean? Those users aren’t getting the email at all. How is that resolved?

    My apologies. In some cases it is related to a sever issue. You might need to use an SMTP plugin. Give this a try, let me know if it works for you as well.

    Thank you

    • This reply was modified 5 years, 4 months ago by mbrsolution.
Viewing 5 replies - 1 through 5 (of 5 total)
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