Support » Plugin: Sell Digital Downloads » Customers Not Receiving Product Download Email

  • Great plugin except that some customers email me and tell me they never received their product download email. This happens about 3 out of 5 times.

    I get notifications from wordpress and paypal that the payment was successful. I also checked the debug log and it always says “IPN successfully verified” and “Product download email sent successfully” so I’m not sure what the problem is.

    Any ideas?

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  • Hi,

    Great plugin except that some customers email me and tell me they never received their product download email. This happens about 3 out of 5 times.

    Do you know if the e-mail is landing in the spam box?

    Regards

    Having the same problem. Emails not landing in spam, never seem to be sent out even though log claims success.

    Any thoughts

    Hi @eblakely, you might need to use an SMTP plugin. You might like to try Easy WP SMTP plugin.

    Let me know if this helps you.

    SMTP is installed and working fine.

    Getting a curl error:

    [Tue Nov 27 08:29:26.352007 2018] [fcgid:warn] [pid 17005:tid 3666828096] [host foo.com] [client 208.80.4.112:39288] PHP Warning: curl_exec(): Failed outgoing connection to ‘https://library.themepunch-ext-a.tools/library.php’ took 1 seconds (code 60) in /var/www/html/li/foo.com/wp-includes/Requests/Transport/cURL.php on line 162, referer: https://foo.com/wp-admin/admin-ajax.php?action=wordfence_testAjax

    Hi, what PHP version is running in your sever? You might need to speak to your host about this error.

    Let me know what your host says.

    Kind regards

    Hi Y’all,

    PHP v7.1

    Forgot to respond to this. The emails weren’t in spam folder. They seem to only happen to users who have a gmail or hotmail email accounts.

    @ontemp, so that means your issue is resolved. Unfortunately our plugin does not control if the e-mail lands in the inbox or spam folder.

    Regards

    What do you mean? Those users aren’t getting the email at all. How is that resolved? I think you read it wrong. Gmail and hotmail users do not receive the download email at all. It’s neither in their spam or inbox folder.

    Hi,

    What do you mean? Those users aren’t getting the email at all. How is that resolved?

    My apologies. In some cases it is related to a sever issue. You might need to use an SMTP plugin. Give this a try, let me know if it works for you as well.

    Thank you

    • This reply was modified 3 months, 3 weeks ago by  mbrsolution.
Viewing 10 replies - 1 through 10 (of 10 total)
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