Customers not able to complete 3D Secure

  • Resolved t4k4

    (@t4k4)


    2 years, 4 months ago

    Hi there,

    For a few days, it looks like customers have not been able to place orders when they need to complete 3D secure verification.
    In my Stripe dashboard, I see that all recent payment attempts have this “3D Secure attempt incomplete The cardholder began 3D Secure authentication but has not completed it.” message in the timeline and are never completed.
    All payments that don’t require 3DS are going through without any problem.
    Is that a known issue?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Nagdy

    (@nagdy)

    2 years, 4 months ago

    Hi @t4k4,

    I understand that you’re having failing orders when the customers try to complete the 3D Secure authentication on your website.

    I could find this reported bug here https://github.com/woocommerce/woocommerce-gateway-stripe/issues/1756, can you please confirm if the Hold stock (minutes) option under WooCommerce > Settings > Products > Inventory is set to 1 minute or any other short amount?

    If that’s not the case, can you please try on a staging site with one of these cards https://stripe.com/docs/testing#three-ds-cards after enabling Stripe test mode as explained here: https://woocommerce.com/document/stripe/#section-4

    Looking forward to hearing back from you.

    tc2022

    (@tc2022)

    2 years, 1 month ago

    Hi, we are having a similar issue as this. Tried it with the testing cards and it repeated what customers had told us. The 3d secure pop up never appeared and the page refreshed and just went back to checkout resulting in the order showing as cancelled.

    The hold stock was on about 30 minutes so this shouldn’t be the issue. Did anyone manage to find a solution to this?

    Thanks

    Igor H

    (@ihereira)

    2 years, 1 month ago

    Hello @tc2022

    Please create your own thread for your issue – https://wordpress.org/support/plugin/woocommerce/#new-topic-0.

    We want to make sure that every user’s issues receive their own thread with proper attention.

    * Frequently Asked Questions.

    To check much better, please include the following in your response: Share a copy of your site’s System Status, You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Thank you.

    alpha2

    (@neoseeyou)

    2 years, 1 month ago

    Hello

    Any news about this issue?

    tc2022

    (@tc2022)

    2 years, 1 month ago

    Hi neoseeyou,

    We managed to diagnose it to being a conflict with the plugin YITH WooCommerce Ajax Product Filter Premium. When we removed that plugin, everything worked fine.

    alpha2

    (@neoseeyou)

    1 year, 12 months ago

    @tc2022 hello

    How did you manage to find out that the problem was involved this plugin in particular?

    Did you leave ajax functions in the checkout?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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