Customers do not receive an email after purchasing a voucher

  • Resolved Domenik

    (@onyxdevelopment)


    3 years, 6 months ago

    Customers do not receive an email after purchasing a voucher

    We have got your order!
    E-Mail Sent Successfully to info@onyx-development.net.
    This link will be invalid after 1 hour.

    the message comes, but it doesn’t work

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Codemenschen

    (@codemenschen)

    3 years, 6 months ago

    Hi @onyxdevelopment ,
    Thank you for your message
    We will check and inform to you soon, thanks!

    Thread Starter Domenik

    (@onyxdevelopment)

    3 years, 6 months ago

    @codemenschen thanks,

    If I mark the purchase as paid in the admin area and then independently press the send button, the voucher will be sent.

    I don’t want to have to manually send the voucher after every purchase

    Plugin Author Codemenschen

    (@codemenschen)

    3 years, 6 months ago

    Hi @onyxdevelopment ,
    Thank you for your waiting time and sorry for the late update,
    => There are many reasons why your site cannot send emails. One measure is because hosting/VPS blocks PHP’s mail() function due to security issues, spam mail. To handle this situation, you should install a 3rd plugin to increase the credibility of outgoing mail as well as ensure it does not depend on opening or blocking mail() of the hosting/server. Therefore, we recommend that you install the WP mail SMTP plugin to improve mail delivery!

    Thread Starter Domenik

    (@onyxdevelopment)

    3 years, 2 months ago

    I was able to solve the problem with a self-written plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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